Johanda Nelson
St. Augustine,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. . I am an proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Specialist
Baptist Primary Care
07.2023 - Current
- Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
- Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
- Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Delivered clerical support by handling range of routine and special requirements.
- Ensured timely delivery of mail correspondence both internally and externally through efficient sorting methods.
- Screened visitors and issued badges to maintain safety and security.
- Improved customer satisfaction rates by providing prompt assistance with inquiries, concerns, or requests for information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Safeguarded confidential information through proper handling of sensitive documents and adherence to privacy policies.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Assisted with onboarding of new employees.
- Trained newly hired administrative staff members on office policies, procedures, and best practices, fostering a supportive team environment.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured compliance with HIPAA regulations by strictly adhering to privacy protocols when handling sensitive patient information.
- Improved patient satisfaction by streamlining appointment scheduling and implementing efficient check-in procedures.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
STAFFING SPECIALIST/RECRUITER
K&TS HEALTHCARE SERVICES LLC
11.2021 - 04.2022
- Conduct phone prescreening to ensure that qualified candidates apply for employment
- Conduct interviews and effectively evaluate applicant’s skills qualifications, needs, and goals
- Manage new employee on-boarding processes and is responsible for communicating information to employees regarding the onboarding process
- Manages & Updates requirements & job descriptions for all positions
- Advise management on organizing, preparing, or implementing recruiting or retention programs
- Address associate's concerns with courtesy and urgency when necessary
- Conduct exit interviews and ensure that necessary employment termination paperwork is completed.
- Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.
- Advertised job opportunities on social media platforms and job boards.
- Enhanced candidate placement rates by implementing efficient recruitment strategies and thorough candidate screening processes.
- Conducted comprehensive interviews with candidates to assess their skills, qualifications, and fit for various positions within client companies.
- Collaborated with manager to determine department's short and long-term hiring needs.
- Collaborated closely with the human resources department to align staffing strategies with organizational goals and objectives.
- Hired employees and initiated new hire paperwork process.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Advocated for staff members, helping to identify and resolve conflicts.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
ASSISTANT CLERICAL
UF HEALTH SHANDS
11.2020 - 11.2021
- Answer phones, maintaining a pleasant and calm tone when speaking to callers
- Responded to emails, ensuring that all questions were answered to the patients’ satisfaction
- Managing discharge documents, patient health history forms, admission and discharge documents and other paperwork
- Managed approximately 40 patients' files and records
- Operate office equipment, such as voice mail messaging systems, and use word processing, and medical records
- Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies
- Maintained isolation protocol
- Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders
- Receive and route messages or documents, such as laboratory results, to appropriate staff.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Social WORKER Assistant & Med Tech
Benton House of St. Johns
09.2019 - 10.2021
- Documented and monitor the behavior of clients to improve their Individual Plans of Care
- Responsible for the day-to-day operations of the community
- Apply clean dressings, slings, stockings, or support bandages, under the direction of a nurse
- Maintain patients’ medical records to document condition and treatment
- Change dressings on wounds
- Reviewed patients’ progress and the effects of medication on the patient
- Recorded and restocked medication inventories
- Re-ordered medication from pharmacies and called doctor’s office for prescriptions when needed.
- Increased access to resources by building partnerships with local organizations that provide essential services.
- Upheld ethical standards of social work practice, ensuring that all actions were in the best interest of clients and their families.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
- Transported children and families as directed by child welfare worker or visitation coordinator.
Intake Coordinator
Children Home Society of Florida
Saint Augustine, Florida
05.2022 - 06.2023
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted initial assessments of patient needs and eligibility for various programs or services offered by the organization.
- Supported office staff and operational requirements with administrative tasks.
- Implemented best practices in record-keeping as per organizational standards, ensuring accuracy across all documents.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor of Arts - Public Health
American Public University
Charles Town, WV02.2019
Skills
- Communication Skills
- Time Management Skills
- Leadership Skills
- Interpersonal Skills
- Analytical Skills
- Excellent Customer Skills
- Medical Record Skills
- Data Analysis Skills
- Data Entry Skills
- Microsoft Office Specialist
- Recruiting Skills
- Interviewing Skills
- Organization Skills
Event planning experience
Project Coordination Abilities
Time management expertise
Data analysis proficiency
Calendar Management Experience
Administrative support expertise
Proofreading and Editing Abilities
Records Management Expertise
Positive Attitude
Customer Service
Time Management
Valid Driver's License
Dedicated Team Player
Verbal Communication
File Organization
Relationship Building
Organizing and Categorizing
Patient Charting
Office Administration
Strong Problem Solver
Prioritizing Work
Scheduling appointments
Data Entry
Professional and mature
Office Management
Medical Terminology
Appointment Scheduling
Staff Management
Scheduling
Meticulous attention to detail
Complex Problem-Solving
Documentation And Reporting
Schedule Management
Front Office Management
Payment Processing
Resourceful
Issue Resolution
Administrative Support
Project Management
Document Management
Mail handling
Filing and data archiving
Customer Relationship Management (CRM)
Team Bonding
Performance Improvement
Office Supplies Management
Medical Records Management
Technical Support
Calendar Management
Multi-line phone proficiency
Proofreading
Database Management
Clerical Support
Digital File Management
Report Analysis
Quickbooks
Compensation and benefits
Presentation Preparation
Mail distribution
Contract Preparation
Travel Arrangements
Conference planning
Resource Coordination
Labor Relations
Certification
- Communication Skills
- Time Management Skills
- Leadership Skills
- Interpersonal Skills
- Analytical Skills
- Excellent Customer Skills
- Medical Record Skills
- Data Analysis Skills
- Data Entry Skills
- Microsoft Office Specialist
- Recruiting Skills
- Interviewing Skills
- Organization Skills
Timeline
Office Specialist
Baptist Primary Care
07.2023 - Current
Intake Coordinator
Children Home Society of Florida
05.2022 - 06.2023
STAFFING SPECIALIST/RECRUITER
K&TS HEALTHCARE SERVICES LLC
11.2021 - 04.2022
ASSISTANT CLERICAL
UF HEALTH SHANDS
11.2020 - 11.2021
Social WORKER Assistant & Med Tech
Benton House of St. Johns
09.2019 - 10.2021
Bachelor of Arts - Public Health
American Public University
- Communication Skills
- Time Management Skills
- Leadership Skills
- Interpersonal Skills
- Analytical Skills
- Excellent Customer Skills
- Medical Record Skills
- Data Analysis Skills
- Data Entry Skills
- Microsoft Office Specialist
- Recruiting Skills
- Interviewing Skills
- Organization Skills
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