Johandalys Montas
Providence,RI
Summary
Detail-oriented professional with expertise in interpreting complex data and managing high-volume workflows. Proven ability to communicate findings clearly and support team operations in fast-paced environments. Strong problem-solving and organizational skills enhance efficiency and productivity.
Overview
6
6
years of professional experience
Work History
Technical Support Assistant
Constructive Dialogue Institute
10.2025 - Current
- Monitored Zoom sessions while providing real-time technical support to participants.
- Guided users through breakout rooms and managed chat functionalities.
- Troubleshot technical issues promptly, minimizing disruptions during sessions.
Intake No Authorization Appeals Intern
Neighborhood Health Plan of Rhode Island
Smithfield, RI
07.2025 - 12.2025
- Processed and resolved 1,269 no-authorization appeals by reviewing clinical documentation and applying coverage policies.
- Communicated decisions to providers, ensuring clarity regarding next steps and appeal rights.
- Collaborated with clinical teams, customer service, and claims operations to investigate issues and support policy-aligned decisions.
Youth Engagement Director
WATCH Coalition
Woonsocket, RI
11.2019 - 06.2025
- Guided a cohort of 8 youth participants, resolving conflicts and enhancing communication for program success.
- Coordinated events and workshops to raise awareness about public health issues.
- Fostered trusting relationships within diverse communities to strengthen essential member-facing communication skills.
- Presented on scalable engagement models and community health initiatives at AMCHP conference.
Education
Bachelor of Arts - Global Studies, Minor Economics & Studio Art
Providence College
Providence, RI05.2025
Some College (No Degree) - Western Civilization Program
IES Abroad
London, UKSkills
- Prior authorization and appeals processes
- Benefits and eligibility explanation
- Claims analysis
- HIPAA compliance
- Clear verbal and written communication
- Problem-solving and de-escalation
Accomplishments
• Newman Civic Fellow, 2024-2025
• Gilman Scholarship, 2023-2024
• Youth Activism Award - CCF 25th Anniversary Celebration, 2020
• Gilman Scholarship, 2023-2024
• Youth Activism Award - CCF 25th Anniversary Celebration, 2020
Leadership Experience
Coordinator, Horizons
- Supported 100+ students in a mentorship program by providing onboarding, communication, and problem-solving assistance.
- Planned and executed monthly community-building events to foster participation and engagement.
Member, Dialogue, Inclusion & Democracy
- Co-organized campus dialogue events and created reflection materials to promote inclusive conversations.
Timeline
Technical Support Assistant
Constructive Dialogue Institute
10.2025 - Current
Intake No Authorization Appeals Intern
Neighborhood Health Plan of Rhode Island
07.2025 - 12.2025
Youth Engagement Director
WATCH Coalition
11.2019 - 06.2025
Bachelor of Arts - Global Studies, Minor Economics & Studio Art
Providence College
Some College (No Degree) - Western Civilization Program
IES Abroad