Johander Gonzalez
Orlando,FL
Summary
I’m a highly motivated and diligent individual with a strong work ethic and a hunger for growth. With hands-on experience in the restaurant industry, I’ve developed valuable skills in customer service, team coordination, and operational efficiency. My previous roles have helped my ability to thrive in fast-paced environments, handle challenges, and lead by example. Now, I’m eager to leverage my background and enthusiasm to step into an Assistant Manager role, where I can hopefully contribute to a dynamic team.
Overview
8
8
years of professional experience
Work History
FOH Team Member
Haruko japanese fusion
Pembroke Pines , FL
2016.04 - 2018.02
- Greeted customers and answered any questions related to the menu and products.
- Completed side work tasks assigned by manager.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Performed opening and closing procedures.
- Took and dealt with to-go orders on the phone from guests.
- Monitored inventory of front-of-house supplies and placed orders as necessary.
- Maintained the FOH area clean and organized, including the lobby and restrooms.
- Answered phone inquiries, taking reservations and providing information as needed.
Warehouse Worker
Italian online food store LLC
Davie , FL
2019.10 - 2021.07
- Inspected incoming shipments for damage or missing orders
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Received and tracked incoming inventory shipments.
- Used pallet jacks to move items to and from warehouse locations.
- Staged and sorted multiple types of products for loading.
Walmart Associate
Walmart
Orlando , FL
2023.10 - 2024.08
- Resolved customer complaints promptly and efficiently.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Utilized barcode scanners to track all merchandise movements accurately.
- Organized shelves and bins in an orderly fashion.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Handled customer or any third-party returns following company policies.
- Take customer orders to them and make sure everything is well organized and intact
Education
High School Diploma -
Sagemont Prep
Weston, FL2020-05
Associate of Arts - Business Management
Valencia College
Orlando, FLSkills
- Time Management
- Computer Skills
- Order Fulfillment
- communication
- Attention to Detail
- Customer-Oriented
- Food Service Background
- Team Management
- Order Taking
- Menu knowledge
- Phone Etiquette
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Walmart Associate
Walmart
2023.10 - 2024.08
Warehouse Worker
Italian online food store LLC
2019.10 - 2021.07
FOH Team Member
Haruko japanese fusion
2016.04 - 2018.02
High School Diploma -
Sagemont Prep
Associate of Arts - Business Management
Valencia College
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