Johandry Trinidad
Austin,TX
Summary
Astute Sales professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Reservation Agent
Milk and Honey
Austin, TX
02.2023 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Inside Sales Representative
Omnicare, Inc. Fortune 500
Austin, TX
08.2022 - Current
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
Appointment Setter
Atlantic Key Energy(Lumio)
Miami, FL
03.2021 - 08.2021
- Acted as first point of contact and set appointments for prospective clients.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Drove to locations and walked door to door to make first contact with potential customers.
Door Salesman
Vivint Home Security
Miami, Florida
10.2019 - 02.2021
- Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Science - Biology
Florida International University
Miami, FL 08.2019 - 08.2024
Skills
Customer and client relations
Timeline
Reservation Agent
Milk and Honey
02.2023 - Current
Inside Sales Representative
Omnicare, Inc. Fortune 500
08.2022 - Current
Appointment Setter
Atlantic Key Energy(Lumio)
03.2021 - 08.2021
Door Salesman
Vivint Home Security
10.2019 - 02.2021
Bachelor of Science - Biology
Florida International University
08.2019 - 08.2024
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