Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
Receptionist
JOHANE CELESTIN

JOHANE CELESTIN

East Elmhurst,New York

Summary

Customer-oriented and detail-oriented professional seeking the position of Customer Support Associate at , leveraging 7 of experience in B2C high volume support. Adept at handling diverse customer inquiries and issues, committed to providing exceptional service and ensuring positive customer experiences. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

6
6
years of professional experience

Work History

Supervisor

The Container Store
06.2019 - 05.2021
  • Conduct observation of all employee interactions with customers and provide additional individual training as needed to ensure customer satisfaction
  • Address customers who are concerned, upset, or angry to rapidly resolve their complaints and secured sales.

Administrative Assistant/ Data Entry

Robert Half
06.2018 - 05.2021
  • Handled administrative duties including but not limited to answering incoming calls, scheduled appointments, filing, ordering supplies, as well as other correspondence
  • Assisted with customer service, receptionist duties, and data entry as needed
  • Analyzed reports, collected feedback, and identified strategies to enhance customer experience.
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
  • Executed record filing system to improve document organization and management.

Member Care Supervisor

CLEAR
02.2022 - Current
  • Used effective time management skills to handle incoming client calls, emails, and live chats regarding company products, services, and general inquiries.
  • Handled over 50 complaints daily with prompt, courteous service to uphold professional reputation.
  • Utilize Salesforce to capture and update detailed client information after each interaction.
  • Collaborated with cross-functional teams and external partners to address complex customer issues and ensure seamless service delivery.
  • Managed and processed ID verifications, ACH requests, chargebacks, and other operational functions promptly.
  • Utilized Helpshift/Zendesk to track and manage customer interactions, maintaining accurate and up-to-date records.
  • Maintained and managed customer files and databases
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.

Direct Sales Representative

Tiffany & Company
10.2021 - 12.2022
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Managed and processed ID verifications, ACH requests, chargebacks, and other operational functions in atimely manner.
  • Maintained current knowledge of evolving changes in the marketplace.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Put together sales proposals and contracts.
  • Inquired about current service levels and offered upgrades.
  • Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
  • Increased sales with the execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Built relationships with customers and the community to promote long-term business growth.

Guest Service Supervisor

Hudson Group
07.2017 - 10.2018
  • Implemented new strategies for layout improvement which increased monthly sales by 15%
  • Provided monthly briefings from management to team members to boost daily sales and make sure stakeholders were aware of any changes occurring.
  • Analyzed customer feedback to identify areas requiring improvement.
  • Led weekly staff meetings to maintain continuity of service and quality standards.
  • Monitored team performance to confirm customer service standards were consistently met.
  • Supported team members by offering constructive feedback and coaching as needed.

Education

Bachelor of Arts - English

CUNY York College
Queens, NY
12.2023

Skills

  • Proficient in Helpshift and Zendesk customer support platforms
  • Excellent verbal and written communication skills
  • Experience in communicating with customers through social media and app store reviews
  • Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc)
  • Collaborated with cross-functional teams and external partners to address complex customer issues and ensure seamless service delivery

Languages

French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey

Timeline

Member Care Supervisor

CLEAR
02.2022 - Current

Direct Sales Representative

Tiffany & Company
10.2021 - 12.2022

Supervisor

The Container Store
06.2019 - 05.2021

Administrative Assistant/ Data Entry

Robert Half
06.2018 - 05.2021

Guest Service Supervisor

Hudson Group
07.2017 - 10.2018

Bachelor of Arts - English

CUNY York College

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JOHANE CELESTIN