JOHANES ATMAJA

• Provided administrative support to colleagues across countries and time zones by preparing correspondence, scheduling meetings, drafting memos, updating presentations, and creating summary reports. Utilized the Microsoft Office Suite to streamline processes and optimize performance.
• Recognized by the supervisor for providing exceptional customer service. Supported client service teams with 3 to 5 ad hoc requests on a day-to-day basis in client-facing work—from complex scheduling and preparing meeting materials to CRM updates and technical support.
• Provided coverage and backup support for senior administrative assistants and other office managers as needed.
• Compiled operational data from multiple public sources, such as FactSet, Factiva, Capital IQ, and Moody's, to support pitch books and marketing materials, monitor news, and identify industry trends.
• Worked successfully in global team settings and a diverse group of coworkers to conduct comprehensive research and data analysis to support strategic requests and informed decision-making. Discussed project scope and objectives with supervisors to understand particular data needs, and develop input guidelines maximizing database impact while excluding irrelevant data.

Assistant - GIS (Global Information Services) (05/2019 to 03/2024)

• Collaborated across departments (Legal, Finance, HR, IT) by organizing regular meetings to foster team dynamics and ensure accurate and timely data entry processing in the CRM system.
• Improved office business operations in data management and data integrity in the CRM system by delegating specific data steward roles between inter-office support members, with the implementation of standard operating procedures, data validation, and retention policies.
• Successfully reduced data duplicates by 30% across hundreds of accounts to enhance data accuracy and integrity, reporting to the Director of Business Strategy and the Senior Vice President of Information Technology. Developed documentation for de-duplication procedures to enhance team reference materials.
• Consistently maintained security and compliance with data governance policies and standard requirements by identifying data entry errors and correcting mistakes to achieve near-perfect accuracy in data sets.
• Oversaw the integration and maintenance of the internal CRM system utilized by stakeholders worldwide, working to consolidate applications across commercial locations globally.
• Ensured the accuracy of complex business and operational data for established entities across all sectors (utilities, healthcare, energy, etc.). Updated and maintained companies' addresses, contacts, and corporate hierarchies with current information using financial market databases such as FactSet, Capital IQ, and BoardEx.

• Successfully reviewed and verified more than 3,000 data entries for accuracy and completeness, such as company address, business title, and contact information.
• Audited business users, from executive levels to interns, for access and permissions within the CRM system for security compliance.
• Processed large volumes of data efficiently and accurately to maintain records using Excel, to create monthly dashboards to monitor performance metrics of the CRM system, and to analyze data effectively.
• Provided leadership, insight, and training to two remote data entry specialists, who were hired for 12 months to supply knowledge of various data quality control procedures.