Johani Perez
Elgin,IL
Summary
Dedicated and responsible person, willing to learn new challenges. 7 years of experience in quality analyst, research, data entry, and resolution. great and friendly attitude. great working with a team or alone.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Manager
MZ BAR & GRILL
06.2023 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Managed vendor contracts and relationships, ensuring high-quality services and timely delivery of bar supplies.
- Organized and updated databases, records and other information resources.
Quality Analyst
Dovenmuehle Mortgage
08.2013 - 01.2023
- 3 years of customer service, taking incoming calls, processing payments, assisting homeowners with questions regarding their mortgage loans.
- Assisted homeowner with insurance claims and property taxes questions.
- 6 years in Transfers and conversions department.
- Worked off an excel spreadsheet 200 loans per day
- Verifying closing loan documents were received complete and clear.
- Verify borrowers complete name, property and mailing address, tax information, home insurance, montage insurance boarded into the companies system correctly.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
League Coordinator
Grand Sports Arena
05.2009 - 06.2012
- Responsible for organizing soccer tournaments. Received payment from team owners that register to the tournaments. I also had to keep a record of players for each team and schedule games.
Education
High School Diploma -
Elgin High School
05.2010
Skills
- Bilingual(Spanish)
- Problem solving
- Leadership
- Communication
- Responsibility
- Adaptability
- Motivation
- Office administration
- Organization and multitasking
- Staff management
- Relationship building
- Customer service management
- Scheduling and calendar management
- Data management
- Training and coaching
Certification
- Food Manager Certified.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Manager
MZ BAR & GRILL
06.2023 - Current
Quality Analyst
Dovenmuehle Mortgage
08.2013 - 01.2023
League Coordinator
Grand Sports Arena
05.2009 - 06.2012
High School Diploma -
Elgin High School
Similar Profiles
Nicola DamaNicola Dama
Bar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The WorldBar and restaurant supervisor at Rockpool Bar And Grill 2 HATS #8 Best Grill In The World
Laylá FrayLaylá Fray
General Manger at Bar Beach Tropical & Bar Beach GrillGeneral Manger at Bar Beach Tropical & Bar Beach Grill
Jesicca PagulayanJesicca Pagulayan
Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)Restaurant Supervisor at JVs Grill and Garden Resort (Bar and Grill)
Corey RudesCorey Rudes
Service Manager at Moxie Pest ControlService Manager at Moxie Pest Control
Kathy CsikortosKathy Csikortos
Factory Line Worker at Ranstad StaffingFactory Line Worker at Ranstad Staffing