Johann Gomez
Inglewood,CA
Summary
Dynamic Retail Store Manager with a proven track record at AT&T Authorized Retail, excelling in sales leadership and staff recruitment. Expert in relationships and customer service, I consistently exceeded sales goals by inspiring teams and optimizing store operations. Bilingual in Spanish, I enhance customer engagement and satisfaction through effective communication and upselling strategies.
Overview
4
4
years of professional experience
Work History
Retail Store Manager
MyWireless
01.2025 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized store displays and appearance
- Completed routine store inventories.
- Approved regular payroll submissions for employees.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Store Manager
CellShop
08.2023 - 12.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed routine store inventories.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Sales Lead
Diversity Wireless
06.2023 - 08.2023
- Maintained positive customer relationships by responding quickly to customer needs.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Retail Sales Associate
Communication Solutions LLC
12.2022 - 05.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Retail Sales Manager
Oreilly's Auto Parts
07.2021 - 12.2022
- Managed day-to-day staffing and handled scheduling for all store employees.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
Associate of Science - Business Administration
Santa Monica College
Santa Monica04-2026
Skills
- Promotional planning
- Performance monitoring
- Strategic planning
- Payment processing
- Loss prevention
- Sales analysis
- Strong multi-tasking
- Shrinkage control
- Store operations
- Staff recruitment
- Budgeting and cost control
- Sales leadership
- Store maintenance
- Advertising and marketing
- Retail employee training
- Retail operations
- Staff management
- Customer service
- Quality assurance
- Spanish fluency
- Upselling and cross selling
Timeline
Retail Store Manager
MyWireless
01.2025 - Current
Retail Store Manager
CellShop
08.2023 - 12.2024
Retail Sales Lead
Diversity Wireless
06.2023 - 08.2023
Retail Sales Associate
Communication Solutions LLC
12.2022 - 05.2023
Retail Sales Manager
Oreilly's Auto Parts
07.2021 - 12.2022
Associate of Science - Business Administration
Santa Monica College
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