Johann Kizzee
Berkeley,CA
Summary
Highly skilled Senior Field Service Technician with comprehensive experience in equipment installation, repair, and maintenance. Strong technical skills complemented by an inherent ability to troubleshoot complex mechanical issues. I've consistently improved operational efficiency and reduced downtime in previous roles. I possess strong customer service skills, ensuring satisfaction during on-site visits and I'm looking for a role that is monetarily commensurate with my experience and will provide room for growth.
Overview
7
7
years of professional experience
Work History
Senior Field Service Technician
RedBox Automated Retail, LLC
06.2019 - 07.2024
- Recommended modifications or upgrades to existing systems based on analysis of customer needs.
- Demonstrated excellent communication skills when interacting with customers and colleagues.
- Resolved difficult customer complaints quickly and efficiently while maintaining a positive attitude.
- Developed and implemented preventative maintenance schedules to increase system reliability.
- Documented all service activities including repairs, parts replacement, test results.
- Diagnosed problems with electrical circuits using multimeters and other testing instruments.
- Investigated potential warranty claims for accuracy before submitting them for approval.
- Replaced faulty components such as relays, circuit boards, transistors, sensors.
- Repaired malfunctioning components such as motors, pumps, valves, switches.
- Maintained accurate records of customer service activity using company software tools.
- Provided technical support for the installation and commissioning of new equipment.
- Performed preventive maintenance services according to established guidelines and schedules.
- Calibrated instrumentation to ensure proper operation within specified tolerances.
- Reviewed engineering drawings and schematics to identify system malfunctions or deficiencies.
- Traveled to various sites around the world to provide on-site technical assistance as needed.
- Analyzed diagnostic data from computerized systems to isolate faults or discrepancies.
- Conducted detailed analyses of customer service requests to determine root cause of problems.
- Performed troubleshooting, maintenance and repair of complex electronic systems in remote locations.
- Compiled information into detailed service reports for distribution to professionals and professionals.
- Diagnosed and repaired mechanical issues according to industry standards.
- Communicated with vendors, upper management, and peers.
- Maintained equipment performance by cleaning and lubricating components.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Observed field safety protocols to prevent injuries and accidents.
- Effectively diagnosed technical problems and resolved errors.
- Traveled to field locations to evaluate equipment and performance.
- Analyzed equipment data to isolate and diagnose faults.
- Oversaw onsite and offsite maintenance, repair and installation jobs.
- Performed annual and preventive system service maintenance.
Mail Carrier
USPS
04.2017 - 05.2019
- Kept up-to-date knowledge of postal rates, regulations, and procedures.
- Informed customers of package arrival or delays when necessary.
- Provided assistance in sorting large volumes of mail at post office facility.
- Verified accuracy of addresses before delivering packages.
- Assisted other carriers with their routes as needed during peak periods.
- Sorted mail to be delivered according to route and customer address.
- Checked incoming mail for proper postage and correct names and addresses.
- Organized parcels into appropriate size containers for transport.
- Operated a vehicle in accordance with safety regulations.
- Conducted regular check-ins with supervisors throughout the day.
- Collected signatures from recipients of registered mail items.
- Performed regular maintenance checks on assigned vehicle.
- Updated daily delivery logs to record number of deliveries made.
- Scanned packages for delivery tracking.
- Reported any damaged or missing mail items to supervisor immediately.
- Provided friendly customer service at all times while delivering mail.
- Recorded addresses, weights, and other information on outgoing mail.
- Delivered packages and letters to residential customers.
- Maintained records of all deliveries made during the day.
Transportation Associate
R.C. Fields Transportation & Removal Service
02.2017 - 04.2018
- Coordinated with vendors for flowers, catering services and music for funeral services.
- Provided administrative assistance in the office such as filing paperwork, answering phones and scheduling appointments.
- Maintained inventory of supplies used in funeral services.
- Transported urns containing ashes of deceased individuals to specified locations upon request.
- Coordinated with customer service representatives to resolve any issues related to shipping delays or damaged items.
- Prepared reports summarizing activities such as daily trips taken, miles logged, fuel expenses incurred.
- Verified completion of paperwork required for pickups and deliveries according to company policies.
- Maintained records of all incoming and outgoing shipments, including tracking numbers, weights, costs, and other related data.
- Communicated regularly with vendors regarding schedules or changes in order requirements.
- Addressed customer inquiries concerning shipment status or delivery schedule changes.
Education
Associate of Science - Accounting
Heald College - Central Administrative Office
Walnut Creek, CA05-2007
Skills
- System diagnostics
- Electrical Systems
- Power Tools
- Customer Support
- Knowledge of hand tools
- Team Supervision
- Light Bookkeeping and Accounting
- Accounting operations systems
- Accounting skills and Support
- Customer service and support
- Retail sales customer service
- Innovative and Insightful
- Fast Learner
- Team player
References
References available upon request.
Timeline
Senior Field Service Technician
RedBox Automated Retail, LLC
06.2019 - 07.2024
Mail Carrier
USPS
04.2017 - 05.2019
Transportation Associate
R.C. Fields Transportation & Removal Service
02.2017 - 04.2018
Associate of Science - Accounting
Heald College - Central Administrative Office