Johann Rodriguez

As a Concierge, I provided unparalleled assistance and top-tier customer service to our high-end and charter clients, ensuring a seamless and luxurious travel experience. My responsibilities included:

• Client Assistance: Delivered personalized and attentive service to high-end and charter clients, catering to their unique needs and preferences.
• Flight Preparation: Coordinated and prepared for clients' upcoming flights, ensuring all details were meticulously arranged for a smooth travel experience.
• Special Requests: Managed and fulfilled special requests from clients, going above and beyond to exceed their expectations.
• White Glove Assistance: Provided white-glove assistance with personal items, ensuring the utmost care and attention to detail.
• Communication: Maintained clear and timely communication with dispatch and pilots, delivering updates and relevant information to clients promptly.
• Valet Arrangements: Facilitated valet arrangements for pick-up and drop-off services, enhancing the overall convenience and luxury of the travel experience.
• Accommodation and Travel Adjustments: Assisted clients with accommodation arrangements and any necessary travel adjustments, ensuring flexibility and responsiveness to their changing needs.

• Used our monthly reports to identify areas of improvement and took appropriate action to resolve them quickly
• Implemented strategies and tools to increase productivity and efficiency
• Developed agents to be Cross Trained to cut down on payroll
• Developed agents to be confident, comfortable, and happy to perform any role
• Improved our station performance throughout the years by consistently encouraging team members to work together towards our goals
• Trained, coached, and mentored staff to ensure that the new procedures were implemented smoothly
• Improved inventory management to reduce station expenses
• Developed a culture that makes us come together as one and keeps our station morale high
• Inspired, motivated, and mentored my agents to learn, do more, and become leaders
• Used Microsoft Excel to develop inventory tracking spreadsheets for our company Cargo
• Maintained a positive working environment and morale high with up to 35+ agents throughout the years.