JOHANN RUBALCAVA
Oklahoma City,OK
Summary
Dynamic professional with extensive experience at Sodexo, excelling in guest service and conflict resolution. Proven ability to enhance satisfaction rates through effective multitasking and dependable attendance. Skilled in maintaining high standards of cleanliness and safety, while fostering strong relationships with clients and colleagues. Committed to delivering exceptional results in fast-paced environments and attention to detail. Driven professional focused on delivering exceptional support for customer needs.
Overview
25
25
years of professional experience
Work History
Concierge Attendant
Sodexo
Oklahoma City, OK
07.2024 - Current
- Assisted guests with locating appointments and loved ones rooms ensuring a private and smooth experience.
- Managed concierge desk operations, maintaining a professional and organized environment at all times..
- Monitored lobby activities, maintaining a clean and welcoming atmosphere for visitors coordinating with housekeeping
- Resolved guest issues promptly working with security resulting in improved overall satisfaction rates.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Environmental Services Housekeeper
Sodexo
Oklahoma City, OK
07.2020 - 07.2024
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
Transit Bus Operator
Metropolitan Transportation Services
San Diego, CA
07.2012 - 07.2015
- Operated transit buses safely and efficiently across designated routes through out San Diego County.
- Monitored passenger safety and comfort during transportation.
- Conducted pre-trip inspections to ensure bus readiness and compliance with safety standards.
- Provided exceptional customer service, promptly addressing passenger inquiries about transit bus schedules concerns with patience and professionalism.
- Adhered to traffic regulations and company policies to enhance operational efficiency.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Handled fare collection accurately, protecting company revenue.
School Bus Driver
Yucaipa Bus Service
Yucaipa, CA
06.2011 - 07.2012
- Safely operated school bus, ensuring timely transportation of students to and from school.
- Conducted pre-trip inspections, identifying maintenance needs to maintain vehicle safety standards.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, state and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Maintained California Class B driver's license to enable legal operation of school buses for student transport.
- Supported special needs students by accommodating individual requirements loading and unloading wheelchairs with lift and ensuring their comfort throughout the journey.
Mortgage Loan Officer
CEO of Silver Strand Home Loans
San Diego, California / Kapolei Hawaii
09.2000 - 12.2010
- Evaluated client financial information to determine mortgage eligibility and loan options.
- Collaborated with real estate agents to facilitate smooth property transactions and closings.
- Developed tailored mortgage solutions based on individual client needs and market conditions.
- Guided clients through application processes, ensuring compliance with regulatory standards.
- Analyzed credit reports to assess risk and recommend appropriate loan products.
- Streamlined documentation processes, enhancing efficiency in loan approval timelines.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Checked loan documents for accuracy prior to closing.
- Boosted team morale and performance by leading training sessions on advanced mortgage products and compliance standards and incentives.
Real Estate Sales Agent
CEO / Ocean Lane Real Estate
San Diego, CA / Kapolei Hawaii
11.2000 - 08.2010
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Guided clients through buying, selling, and leasing processes, ensuring informed decision-making.
- Conducted market analyses to determine competitive pricing and identify emerging trends.
- Negotiated contracts effectively, achieving favorable terms for clients while maintaining compliance with regulations.
- Built strong relationships with clients through exceptional service and ongoing communication throughout transactions.
- Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
- Generated leads for sales through referrals.
Education
High School Diploma -
Lima Mortgage Loans
Los Angeles, CAHigh School Diploma -
First Tuesday Real Estate
Los Angeles, CABachelor of Science - Business Administration, And Management
California College San Diego
San Diego, CA07-2018
Associate of Science - Accounting And Finance
California College San Diego
San Diego, CA07-2018
Skills
- Efficient task management
- Skilled in maintaining composure
- Cross-functional collaboration
- Consistent attendance
- Sales and loan training expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Concierge Attendant
Sodexo
07.2024 - Current
Environmental Services Housekeeper
Sodexo
07.2020 - 07.2024
Transit Bus Operator
Metropolitan Transportation Services
07.2012 - 07.2015
School Bus Driver
Yucaipa Bus Service
06.2011 - 07.2012
Real Estate Sales Agent
CEO / Ocean Lane Real Estate
11.2000 - 08.2010
Mortgage Loan Officer
CEO of Silver Strand Home Loans
09.2000 - 12.2010
High School Diploma -
Lima Mortgage Loans
High School Diploma -
First Tuesday Real Estate
Bachelor of Science - Business Administration, And Management
California College San Diego
Associate of Science - Accounting And Finance
California College San Diego