Johann Webster
Shreveport,LA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Business Account Manager
Comcast
Shreveport, LA
06.2022 - Current
- Developed and maintained strong relationships with clients to ensure customer satisfaction.
- Analyzed client needs and formulated strategies to optimize customer service.
- Provided technical support to customers on product usage and troubleshooting issues.
- Responded promptly to customer inquiries via phone and email.
- Managed a portfolio of accounts by providing personalized service and maintaining accurate records of all interactions.
- Researched market trends and competitor activities in order to develop effective marketing strategies.
- Monitored account activity regularly to ensure accuracy of billing information.
- Maintained up-to-date knowledge of industry developments through research activities.
Business Sales Executive
R&o Pest Control
Shreveport, LA
07.2019 - 06.2022
- Coached junior members of the team on best practices related to client acquisition strategies.
- Developed and implemented successful sales strategies to increase market share.
- Identified key decision makers in target accounts and developed relationships with them.
- Generated new business opportunities through networking, cold calling and referrals.
- Conducted customer needs analysis to identify potential customers and maximize sales opportunities.
- Presented company products, services and solutions to prospective clients in a professional manner.
- Negotiated contracts with customers to ensure mutually beneficial outcomes for both parties.
- Implemented effective follow-up processes to ensure customer satisfaction after the sale.
- Maintained accurate records of all sales activities using CRM software.
Executive Account Manager
American Express
Sunrise, FL
07.2015 - 06.2019
- Conducted customer service surveys to identify areas of improvement in customer retention.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Developed strategies to improve customer experience and increase loyalty.
- Analyzed customer data to identify trends that could be used to reduce churn rate.
- Performed regular follow-up calls with customers to ensure their satisfaction with products and services.
- Provided detailed reports on customer feedback and retention metrics for management review.
- Collaborated with other departments to develop promotional campaigns aimed at increasing retention rates.
- Implemented new technologies and processes designed to improve the overall customer experience.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Generated monthly reports outlining progress made towards meeting retention objectives.
Claims Adjuster 2
Enterprise Rent-A-Car
Coconut Creek, Florida
05.2013 - 06.2015
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Interpreted policy language to determine coverage for insureds under various lines of business.
- Reviewed medical records, police reports and other documents related to claim investigations.
- Conducted interviews with claimants, witnesses and medical professionals to obtain additional information about the claim.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
- Negotiated settlements with claimants or their representatives in order to resolve disputes quickly and economically.
- Determined reserves for each claim based on estimated costs of settlement or defense.
- Developed relationships with attorneys, experts and vendors in order to ensure prompt service when necessary.
- Maintained accurate documentation of all claim activity within designated system.
Education
Bachelor of Arts - Sociology
Florida Atlantic University
Boca Raton, FL05-2011
Skills
- Strategic account development
- Contract Negotiation
- Budget Management
- Product and service knowledge
- Data-driven decision-making
- Customer Portfolio Management
- Client Relationship Management
- Team Collaboration
Timeline
Business Account Manager
Comcast
06.2022 - Current
Business Sales Executive
R&o Pest Control
07.2019 - 06.2022
Executive Account Manager
American Express
07.2015 - 06.2019
Claims Adjuster 2
Enterprise Rent-A-Car
05.2013 - 06.2015
Bachelor of Arts - Sociology
Florida Atlantic University