Johanna Alba

• Perform efficient opening and closing procedures; support team to ensure smooth daily operations.

• Assist patrons with signing up for library cards and account setup; provide friendly and accurate service.

• Accept and process payments for fines, fees, and lost/damaged items; issue bills when necessary.

• Process, organize, and route in-transit crates and mending items; ensure same-day completion.

• Search for and process daily hold requests, including PICKLIST, unclaimed, and ILL materials.

• Generate and distribute hold notices (mail, email, text); shelve holds promptly for patron access.

• Maintain shelving order and collection presentation; assist across sections when needed.

• Keep shelves dusted and free of stains; ensure a clean and welcoming environment for patrons.

• Complete monthly New Sticker Removal and User Removal reports with timely data entry and file management.

• Process new books by applying genre stickers and activating security tags to prevent theft.

• Support promotional activities including themed desk displays, outreach events, and special library programs.

• Accurately track and report reference/directional questions and assist patrons at circulation desk.

• Answer incoming phone calls; assist callers directly or route them to the appropriate department for further help.

• Collaborate with team on homebound deliveries, internal requests, and children’s programming materials.

• answer all phone calls and direct the call to the right person.
• call daily to verify transportation for young adults and or schedule transportation.
• Greet all members and their families upon arrival, getting them checked in for their appointment.
• Create the respite calendar for both young adults and children
• audit the calendar weekly
• create request for service forms/referrals for new members.
• Make monthly supply list, keeping track of all supplies in the office, and what items need to be ordered.
• Deep cleaning the office every Friday and keeping office swept and mopped daily, taking out the trash daily.
• complete all tasks given in a timely manner, assisting my supervisor with tasks assigned.
• As a DSP I provide behavioral coaching, at home/in office respite services, as well as mentor youth and young adults.
• help youth and young adults with achieving the goals on their treatment plans.

• Open/Close the store as well as cash registers.
• Greet all customers upon entry and help with any and all needs.
• Answer all phone calls
• Assist customers
• Direct phone calls to the correct person
• Clean and disinfect the store, sweep and mop, and take trash out daily.
• Accept incoming shipment, as well as put shipment out in the store.

• Greet guests, and care for them throughout their visit.
• Make drinks at the BJ's Gold Standard, following all recipes adequately.
• Entering drinks, appetizers, meals, and desserts to the posi.
• Setting guests up with linen, silverware, and plates.
• Polishing glassware, keeping items labeled, cleaning bottles and all sterling silver behind the bar.
• Prepping for a full morning and night shift: cutting all fruits, making all juices, and setting up the wells.
• Free pouring and jiggering of liquor.
• Pouring beer into glasses for both my guests and team members guest.
• Handling cash from a drawer that was assigned to myself.

• Welcome/Greet customers with a smile
• Seat them at an adequate table and/or booth
• Take drink, breakfast, lunch, and dinner orders
• Answer phone
• Take To-Go orders
• Make tortillas
• Make margaritas
• Clean tables, vacuum and mop floors, take out trash
• Divide and distribute tips
• Print out batch of papers for close out
• Count money drawer and make deposit
• Close/Lock up restaurant,
• Work catering business when needed.

• Cashier
• Handle money safe,
• End of day closing on computer
• Make deposits, Accounts receivable and payable
• Receive and order shipment
• Drive-thru
• Customer Service
• Cleaning
• Stock merchandise
• Make beverages and handling food
• Opening and closing store

• Barista
• Cashier
• Make beverages and handle food
• Drive-thru
• Customer Service
• Keeping the coffee shop clean
• Stock merchandise
• Opening and closing store