Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
JOHANNA ARMAS
Kyle,TX
Summary
Overview
9
years of professional experience
Work History
ONE CHAPEL AUSTIN, TX
Executive Assistant/Facilities Manager
08.2022 - Current
Job overview
- Prioritize support to Campus Pastor’s operational needs, as well as staff.
- Lead campus facility operations such as, but not limited to, management of cleaning, landscaping, & other maintenance teams
- Oversees office, building, and grounds maintenance and efficiency.
- Maintain confidential information related to church, pastors, and congregants
- Attend weekly ministry staff meetings, all staff meetings, and retreats as requested
- Be engaged in the operations of weekend service including preparation & assisting Campus Pastor & staff where needed
- Order office & church supplies and research new deals and suppliers
- Maintains and Manages custodial functions.
- Ensures security and emergency preparedness procedures are implemented properly.
- Ensures that facility is clean and maintained according to Campus Pastor’s oversight.
- Facilitate regional events
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
- Handled incoming and outgoing mail, email and faxes
- Transcribed meeting minutes to support sales, business development and senior management teams
- Screened personal and business calls and directed to appropriate party
- Volunteered to help with special projects of varying degrees of complexity
- Took notes and dictation at meetings
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Handled confidential and sensitive information with discretion and tact
- Conducted research and analyzed data to provide detailed reports on various business topics
- Promoted team productivity by keeping supplies organized and well-stocked
- Managed executive calendars, scheduling meetings and appointments
- Screened calls and emails and responded accordingly to support executive correspondence
- Coordinated events and worked on ad hoc projects
AUSTIN REGIONAL CLINICKYLE, TX
TEAM LEAD
02.2020 - 08.2022
Job overview
- Answer questions from doctors and staff
- Speak to upset patients
- Check birth control benefits
- Daily bank deposits
- Books appointments utilizing EPIC
- When booking appointments, also confirm and/or make any changes to demographic information and notify patients of account balance
- Verify patient’s insurance information for benefits
- Ensures appropriate paperwork is complete and up-to-date and scans insurance card, if applicable
- Collects payments from patients, posts amounts, and balances drawer for end of day deposit
- Confirms in advance patient appointments
- Runs reschedule reports and books rescheduled appointments, as necessary
- Books follow-up appointments
- Follows core competencies set forth by Company, which are available for review on CMS web.
- Directed and helped supervised team of 8 engaged in company meetings and employeedevelopment
THERAPY STAFFAUSTIN, TX
ACCOUNT MANAGER
06.2018 - 02.2020
Job overview
- As healthcare recruiter I was responsible for developing and maintaining candidate pipeline for contract positions across country such as Occupational Therapist, Speech- Language Pathologist and Assistants
- Worked closely with business clients
- Conducted phone interviews with candidates
- Recruiting via social media
- In person networking
- Onboarding employees
- Provide employees for short-term, temporary, and permanent positions.
- Managed twenty therapist at a time
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty
KELLY SERVICESPleasanton, CA
SENIOR STAFFING SUPERVISOR
08.2017 - 05.2018
Job overview
- Supported Manufacturing/Operation managers in technical positions, from management to individual- contributor levels such as Assembly Workers, Material Handlers, Machinists, Administrative and Management positions
- Worked closely with business clients and company VP to develop recruiting and Human Resources strategies
- Provide top management with monthly/quarterly recruiting analyses and reports
- Analyzing needs and taking customer orders
- Presented candidates to Clients
- Scheduling interviews via phone, face to face or Skype/ following up on interviews/candidates presented
- Informing customers on status of orders
- Offering assignments to temporary employees
- Filling orders in front office systems
- Confirming orders to customer and temporary employees
- Conducting arrival calls
- Managing secondary suppliers
- Analyzing needs and taking customer orders
- Documenting order requirements in front office systems
- Escalating orders to appropriate branches
- Screening and assessing candidates
- Administering evaluations such as data entry
- Conducting onboarding
- Checking references
- Posting positions to various job boards
- Managed 10-20 employees
SERVICE CHAMPIONSPleasanton, CA
HUMAN RESOURCES COORDINATOR
08.2016 - 08.2017
Job overview
- Supported several managers in various locations filling their staff needs
- Direct hired for HVAC Technicians, HR, CFO, VP of Marketing, IT and Call Center Agents
- Entered various training into system for each new hire
- Integrated Solutions
- Strategically conducted research for sourcing needs
- Worked closely with hiring groups to create and refine hiring goals and objectives
- Performed candidate's background checks, assisting in shortlisting, issuing employment contracts etc
- Conducted new hire orientation
- Attended job fairs
- Helped with company party planning
- Helped with all employee benefits
- Conducted exit interviews
- Discuss disciplinary actions with employees
- Conducted new hire orientation
- Worked closely with marketing to post open positions on television, ad's etc.
- Hired 10-25 employees per month
TEAM HEALTH WEST Pleasanton, CA
Call Center Customer Service Representative
03.2014 - 04.2016
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Cross-trained and provided backup support for organizational leadership.
- Took patients survey's regarding there hospital stay
- Trained staff of four people
- Increased patient satisfaction
- Helped trained our department
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
TEAM HEALTH WESTPleasanton, CA
RECRUITING SUPPORT SPECIALIST
03.2014 - 04.2016
Job overview
- Monitored multiple databases to keep track of all recruiting leads
- Outlined appropriate process and procedures necessary to fulfill and complete inquires
- Obtained scanned records and uploaded them into database
- Added new provider information to existing files as well as creating new files to manage
- Obtaining all proper certification for providers to get credentialed with hospitals
- Evaluate and post jobs on internal and external job boards
- Preformed front desk duties such as greeting customers, answering, and directing calls, file,
- Scan, copy, data entry, etc.
- Helped recruiters with staff pool documents 10 employees at one time
Education
Southern New Hampshire UniversityHooksett, NH
Some College (No Degree) from BUSINESS MANAGEMENT WITH A CONCENTRATION iN HR
University Overview
BEYER HIGH SCHOOLModesto, CA
HIGH SCHOOL DIPLOMA from FRED C
06.2006
University Overview
It’s okay to brag about your, and honors. Feel free to summarize your coursework too.
Skills
- Human Resources
- Employment Law
- Risk management
- Customer Service
- Employment orientation
- Employee Benefits
- Workers Compensation
- Interviewing
- Office Management
- Bilingual in Spanish
- General Office
- Budgeting
- Provide Leadership
- Resource Management
- Equipment Inventory
- Inventory Reports
- Evaluation
- Plant Operations
- Event Planning
- Administration
- Work Orders
- Work Scheduling
- Referral Services
- Microsoft Office, Excel
- Onboarding
- Sales
- Salesforce, Sap, Epic
- CSR
Languages
Spanish
Native or Bilingual
Timeline
Executive Assistant/Facilities Manager
ONE CHAPEL
08.2022 - Current
TEAM LEAD
AUSTIN REGIONAL CLINIC
02.2020 - 08.2022
ACCOUNT MANAGER
THERAPY STAFF
06.2018 - 02.2020
SENIOR STAFFING SUPERVISOR
KELLY SERVICES
08.2017 - 05.2018
HUMAN RESOURCES COORDINATOR
SERVICE CHAMPIONS
08.2016 - 08.2017
Call Center Customer Service Representative
TEAM HEALTH WEST
03.2014 - 04.2016
RECRUITING SUPPORT SPECIALIST
TEAM HEALTH WEST
03.2014 - 04.2016
Southern New Hampshire University
Some College (No Degree) from BUSINESS MANAGEMENT WITH A CONCENTRATION iN HR
BEYER HIGH SCHOOL
HIGH SCHOOL DIPLOMA from FRED C
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