Johanna Armitage
Halifax,VA
Summary
Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings. Experienced office supervisor and administration professional experienced in optimizing productivity, efficiency and service quality across various environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Coordinator
Halifax Heart Center
04.2014 - 07.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Created and maintained medical records from time of admission through patient discharge.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Created memoranda and documents to relay important information to staff.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Verified benefits and worked with insurance companies to obtain payments.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Reviewed and sent medical records to other physicians upon request.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Coordinated luncheons with Pharmaceutical Representatives.
- Trained all new employees on records management system.
Customer Service Associate
Lowe's Home Improvement
05.2013 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
Education
Certification - CompTIA A+
Southern Virginia Higher Education Center
South Boston, VA05.2024
Certification - Networking +
Southern Virginia Higher Education Center
South Boston, VA07.2024
Medical Transcription - Certificate - undefined
Ashworth College
Norcross, GA01.2013
Finance – Certificate - undefined
Ashworth College
Norcross, GA09.2011
Skills
- Time Management
- Project Management & Coordination
- Administration/ Critical Thinking
- Computer Software/ Hardware
- Technical Support
- Cross-Functional Collaboration
- Workflow oversight
- Office Equipment Maintenance
- Customer Service
Certification
- CompTIA ITF+, 2023
- WorkKeys, 2023
- CompTIA A +, 2024
Timeline
Office Coordinator
Halifax Heart Center
04.2014 - 07.2020
Customer Service Associate
Lowe's Home Improvement
05.2013 - 01.2014
Certification - CompTIA A+
Southern Virginia Higher Education Center
Certification - Networking +
Southern Virginia Higher Education Center
Medical Transcription - Certificate - undefined
Ashworth College
Finance – Certificate - undefined
Ashworth College
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