Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Ballew

Cedar Rapids,IA

Summary

Dynamic professional with a proven track record in customer service and cash handling, honed at Nordstrom and other notable companies. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional time management and empathy. Skilled in training staff and improving departmental performance, embodying reliability and responsibility. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.

Assistant Teacher passionate about helping children complete tasks and learn new concepts. Skilled at evaluating student progression and adapting lesson plans to facilitate learning and growth. Caring and compassionate with students from diverse backgrounds and with different learning styles.

Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.

Overview

6
6
years of professional experience

Work History

Cashier

Kwik Star
09.2023 - 09.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Assistant Teacher

Harvest Christian Daycare
09.2019 - 09.2023
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted with preparation of teaching materials and resources, streamlining lesson execution.

Customer Care Representative

Nordstrom
09.2018 - 09.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Navigated multiple computer systems and applications to find information.
  • Logged call information and solutions provided into internal database.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.

Education

Associate of Arts - Music

Kirkwood Community College
Cedar Rapids, IA
12.2008

High School Diploma -

Washington High School
Cedar Rapids, IA
05.1996

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Cash Register Operation
  • Written and verbal communication
  • Order Taking
  • Professionalism and Courtesy
  • Staff Training
  • Reliable and Responsible

Timeline

Cashier

Kwik Star
09.2023 - 09.2024

Assistant Teacher

Harvest Christian Daycare
09.2019 - 09.2023

Customer Care Representative

Nordstrom
09.2018 - 09.2019

Associate of Arts - Music

Kirkwood Community College

High School Diploma -

Washington High School
Johanna Ballew