Johanna Bautista
Signal Hill,CA
Summary
Reliable medical administrative professional that offers great people skills, communicates positively with physicians, office staff and patients. Organized and meticulous individual with knowledge of medical terminology and understanding of office operations. Collaborative team player dedicated to keeping a balanced and productive work environment.
Overview
16
16
years of professional experience
Work History
Medical Assistant/Receptionist
Children's Medical Group
Torrance, CA
11.2008 - Current
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed referrals for specialist care when requested by physicians or patients.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Called patients to confirm scheduled appointments and obtain additional details.
- Arranged hospital admissions for patients as required.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Routed laboratory or diagnostic results to appropriate staff.
- Reviewed patient referrals for accuracy and completeness of information.
RN Student
West Coast University
Garden Grove
07.2022 - 08.2022
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Assessed, planned, implemented and evaluated nursing care for assigned patients.
- Counseled patients regarding medication side effects or lifestyle changes necessary for improved health outcomes.
- Provided emotional support and comfort to families during difficult times.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Performed triage assessments of walk-in patients in a clinic setting.
- Maintained a safe environment for all patients by adhering to infection control policies and procedures.
- Monitored vital signs, administered injections, and provided assistance with medical procedures.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Acted as patient advocate and implemented total patient care through team nursing process.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Collaborated with doctors to plan post-treatment home care and prevent return hospitalization.
- Provided patient care and education to patients with chronic illnesses.
Education
CNA Certification - Nursing
Los Angeles Harbor College
Harbor City, CA08-2021
Bachelor of Science - Registered Nursing
West Coast University OC
Anaheim, CASkills
- Proficient in using EMR systems
- Appointment Scheduling
- Telephone Etiquette
- Office Administration
- Data Entry
- Multitasking
- Medical Terminology
- Insurance Verification
Languages
Spanish
Professional
References
References available upon request.
Timeline
RN Student
West Coast University
07.2022 - 08.2022
Medical Assistant/Receptionist
Children's Medical Group
11.2008 - Current
CNA Certification - Nursing
Los Angeles Harbor College
Bachelor of Science - Registered Nursing
West Coast University OC
Similar Profiles
Veronica MederosVeronica Mederos
Certified Clinical Medical Assistant at Children's Medical GroupCertified Clinical Medical Assistant at Children's Medical Group
Mary Alejandra Aguilar MolinaMary Alejandra Aguilar Molina
Vaccine Coordinator and Medical Assistant at Children's Medical GroupVaccine Coordinator and Medical Assistant at Children's Medical Group
Alexandria FlynnAlexandria Flynn
Clinical Rotation at NEWPORT CHILDREN'S MEDICAL GROUPClinical Rotation at NEWPORT CHILDREN'S MEDICAL GROUP
Andrew AlexanderAndrew Alexander
Instructional Assistant at Maxim HealthcareInstructional Assistant at Maxim Healthcare
Andrew DoveAndrew Dove
Distillation Manager/Night Shift Supervisor at B&R Labs/Cosmic Fog CannabisDistillation Manager/Night Shift Supervisor at B&R Labs/Cosmic Fog Cannabis