Johanna Benitez
Providence
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Blackstone Valley Community Health Care
39 East Avenue, Pawtucket RI, 02860
09.2023 - 05.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Next Gen to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
Sales Associate
Express Clothing
1 Premium Outlets Blvd, Wrentham MA, 02093
11.2021 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Sales Associate
Aldo Shoes Outlet
1 Premium Outlets Blvd, Wrentham MA, 02093
10.2019 - 02.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Jacqueline M. Walsh School
Pawtucket, RI06.2022
Skills
- Customer Service
- Fluent in Spanish
- Problem-Solving
- Multitasking and Organization
- Reliability and Dedication
- Calm and Effective Under Pressure
- Caring and Empathetic
- Punctual and Hardworking
- Registration and Scheduling
- Team Leadership
Accomplishments
- Collaborated with multiple art galleries and showcased my art work/ sold my art work in both Providence RI and Boston MA
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Blackstone Valley Community Health Care
09.2023 - 05.2024
Sales Associate
Express Clothing
11.2021 - 09.2023
Sales Associate
Aldo Shoes Outlet
10.2019 - 02.2020
Jacqueline M. Walsh School