Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Carrasco

Miami

Summary

Dynamic professional with extensive experience at the City of Miami, excelling in community outreach and support services. Proven ability in record keeping and crisis intervention, fostering strong relationships while enhancing program effectiveness. Adept at critical thinking and emotional intelligence, successfully empowering underserved populations through tailored resource connections and innovative program development.

Overview

24
24
years of professional experience

Work History

Information and Referral Aide

City Of Miami
10.2015 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support.
  • Developed and maintained accurate records of programs and services.
  • Monitored progress towards service plan goals.
  • Spoke with senior citizen groups to expand community engagement and program outreach.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Developed and implemented strategies to enhance quality of social services.
  • Established positive relationships with clients and assessed goals, working hard to address individual needs and tailor services to suit them.
  • Facilitated outreach activities to build community awareness.
  • Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Acted as mandatory reporter of abuse.
  • Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
  • Kept and established comprehensive case files to support proper documentation and record retention.
  • Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
  • Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
  • Assessed barriers, strengths and needs of each family and worked quickly to remediate.
  • Improved clients' coping with routine life activities such as food budgeting and rental payments.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Developed and implemented programs to engage and empower underserved populations.
  • Implemented and developed programs to address poverty and inequality.
  • Facilitated communication between clients and other service providers.

Community Outreach Specialist

City of Miami
03.2015 - 10.2015
  • Connected individuals with available and relevant resources.
  • Acted as main point of contact between management, clinical staffs and external community.
  • Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
  • Documented and analyzed performance of different programs in order to make proactive decisions about services.
  • Facilitated community involvement and education of non-profit theatre events by maintaining and developing community partnerships.
  • Developed presentations for public events, community groups and school assemblies.
  • Created and implemented community-based programs to improve education or fill specific needs.
  • Facilitated community outreach to expand participation and support.
  • Surveyed local program participants to ascertain problematic areas requiring improvement.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Assisted clients with obtaining housing, employment and support resources.

Recreation Aide III

City of Miami
11.2012 - 03.2015
  • Communicated accurate information about available services and facilities to promote enrollment.
  • Delivered recreational programs to meet needs and preferences of diverse resident population.
  • Set up and broke down equipment and supplies used in activities, focusing on safe handling and storing.
  • Collected and analyzed participant feedback to inform program improvements.
  • Facilitated interaction in programs by engaging with participants individually to provide encouragement and guidance.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Responded to public inquiries to provide information about programs and facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Collaborated with other recreation staff in developing new recreational activities.
  • Provided feedback and guidance to program participants regarding progress and development.
  • Liaised with community organizations to promote recreational activities.

Recreational Aide I

City of Miami
06.2001 - 11.2012
  • Responded to public inquiries to provide information about programs and facilities.
  • Opened, closed and secured facilities at prescribed times to accommodate scheduled activities.
  • Performed light custodial duties to provide clean and inviting facilities.
  • Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
  • Liaised with community organizations to promote recreational activities.

Education

GED -

Atlantic Southeastern Academy
Miami
12-2008

Skills

  • Daily living support
  • Critical thinking
  • Conflict resolution
  • Cultural sensitivity
  • Honed analytical skills
  • Emotional intelligence
  • Task prioritization
  • Behavior management techniques
  • Active listening
  • Honest problem-solving skills
  • Time management
  • Problem-solving
  • Crisis intervention
  • Collaborative teamwork
  • Relationship building
  • Attention to detail

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Information and Referral Aide

City Of Miami
10.2015 - Current

Community Outreach Specialist

City of Miami
03.2015 - 10.2015

Recreation Aide III

City of Miami
11.2012 - 03.2015

Recreational Aide I

City of Miami
06.2001 - 11.2012

GED -

Atlantic Southeastern Academy

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Johanna Carrasco