Johanna Castro

1. Create a warm and welcoming environment for all who enter the PILLARS

2. Provide new members and visitors with scripted tour of facility
3. Ensure that all visitors are signed in via electronic system or in the manual log
4. Collect and process timesheets for payroll
5. Support and participate in weekly staff meetings
6. Enter Accounts Payable into Monday.com (electronic system) for accountants
7. Support enrollment of Medical Appointments, Vocational Trainings, Parenting
Classes
8. Pull data from "The Receptionist" for monthly reports
9. Order Supplies for office and volunteers
10.Count and report number of Naloxone kits for NYCDOHMH report
11. Be competent in using Microsoft Office (Word, Excel, PowerPoint). 12.Coordinate with Community Partners and Stakeholders for events and initiatives

13.Deliver written messages with all pertinent information (name, date, time, call-back information)
14.Liaise with Volunteers to ensure service delivery for Members 15.Maintain facility with light housekeeping (trash, lights, locks) 16.Assist members with digital tasks (logging into emails and sending
communications)

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Greeted guests upon arrival and offered assistance.
• Collected room deposits, fees and payments.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.

• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Assisted guests with check-ins, account inquiries and any additional services needed.
• Answered guest inquiries and provided information regarding hotel services and amenities.
• Provided guest assistance and recommendations for tourist attractions.
• Greeted guests upon arrival and offered assistance.
• Collected room deposits, fees and payments.
• Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.

• Served alcoholic and non-alcoholic beverages in bar environment.
• Greeted new customers, discussed specials and took drink orders.
• Built solid rapport with many frequent patrons to cultivate guest loyalty.
• Assisted with bartending duties during high-volume shifts.