Johanna Castro
43rd Medical
Buckeye,AZ
1
Language
12
years of professional experience
Dynamic professional with extensive experience in lash application and front office management. Recognized for strong relationship-building skills and commitment to hygiene and sanitation. Prepared to leverage expertise in client satisfaction and operational efficiency to drive business growth.
Work History
Lash Technician
7 Months- Consulted with clients to determine lash preferences and design personalized looks.
- Applied extensions using various techniques, ensuring comfort and safety for clients.
- Maintained a sterile and organized workspace according to industry standards.
- Educated clients on aftercare procedures for optimal lash longevity and health.
- Implemented client feedback to enhance service quality and customer satisfaction.
- Developed marketing strategies through social media platforms to attract new clients.
- Stayed current on latest and diverse types of last extensions and different application processes.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
Front Office Receptionist
10 Months- Greeted patients and managed front desk operations to ensure smooth workflow.
- Scheduled appointments using electronic health record systems for efficient patient management.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Maintained organized filing system for patient records, ensuring confidentiality and compliance.
- Assisted in managing office supplies inventory, contributing to operational efficiency.
- Processed insurance verifications and coordinated billing information accurately.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
Front Office Manager
5 Months- Managed front office operations, ensuring seamless client interactions and appointment scheduling.
- Supervised and trained front office staff, enhancing team efficiency and service quality.
- Implemented patient record management system, improving data accuracy and retrieval times.
- Developed client communication protocols, fostering positive relationships and increasing client retention.
- Coordinated with veterinary staff to optimize workflow between reception and medical teams.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Lash Technician
9 Years 5 Months- Replenished inventory of lash supplies, managing stock levels efficiently.
- Trained junior technicians on application techniques and sanitation protocols.
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Educated clients on how to clean and maintain lash extensions.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Taught clients how best to care for lash extensions and prevent problems.
- Enhanced client satisfaction by providing customized lash extension services tailored to individual preferences.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
Education
High School Diploma
Skills
Social media marketing
Lash retention strategies
Eye shape analysis
Appointment scheduling
Hygiene and sanitation
Relationship building
Workspace organization
Decision-making
Product knowledge
Clear communication
Business management
Tool
equipment
and surface sanitizing
Product sales
Supply ordering and management
Payment processing
Digital recordkeeping
Languages
Spanish
Native or Bilingual
Timeline
Lash Technician
Self Employed Services
01.2026 - CurrentRead More
Front Office Receptionist
43rd Medical
10.2025 - CurrentRead More
Front Office Manager
Aliso Viejo Animal Hospital
08.2024 - 01.2025Read More
Lash Technician
Self Employed Services
02.2015 - 07.2024Read More
Western High School
High School Diploma
Read More