Johanna Chuchuca
Elizabeth,NJ
Summary
Over the past two years with ThPlasma, I have demonstrated a commitment to growth and excellence, starting as a receptionist and advancing to the role of Quality Associate. Through dedicated learning and hands-on experience, I quickly acquired proficiency in donor floor operations and processing within the first six months. My journey reflects a strong work ethic, adaptability, and a passion for maintaining high standards of quality and service in the plasma donation industry.
Overview
2
2
years of professional experience
Work History
Quality Assurance Associate
ThPlasma
11.2022 - Current
- Coordinated plasma shipments, ensuring timely and efficient delivery while maintaining quality and compliance.
- Implemented daily checklist procedures to review donations, deferrals, unsuitable test results, and temperature controls.
- Conducted regular audits and inspections to monitor compliance with FDA regulations and company policies.
- Inspected products and materials for quality defects and deviations from specifications, ensuring adherence to quality standards.
Processing Technician
ThPlasma
08.2022 - Current
- Processed plasma donations according to established protocols and procedures, ensuring the safety and integrity of the product.
- Monitor and manage inventory levels of plasma and related supplies.
- Pulled samples from plasma bottles for testing purposes, ensuring accurate labeling, documentation, and adherence to laboratory protocols.
- Adhered to strict safety protocols and biohazard procedures to minimize risks associated with handling blood and plasma products.
Donor Floor Technician
ThPlasma
06.2022 - Current
- Set up donation equipment and prepared necessary supplies to start the donation process, ensuring equipment cleanliness, calibration, and readiness according to standard operating procedures.
- Disconnected donors and concluded their donation process in a professional and reassuring manner, providing post-donation care instructions and ensuring their comfort.
- Provided excellent customer service to all donors, addressing concerns and answering questions professionally.
- Contributed to maintaining cleanliness, organization, and efficiency of donor floor operations.
Receptionist/Supervisor
ThPlasma
03.2022 - Current
- Managed front desk operations, including answering phones, greeting visitors, and directing inquiries to appropriate departments.
- Supervised and trained receptionist staff on front desk procedures, customer service standards, and compliance with organizational policies.
- Supported quality assurance processes related to front desk operations, ensuring adherence to regulatory requirements and organizational standards.
- Collaborated with donor floor technicians, processing technicians, quality associates, and medical staff to facilitate smooth donor flow and resolve operational issues promptly.
- Participated in training and development activities to enhance skills in receptionist duties, customer service, and leadership.
Education
High School Diploma -
Newtown High School
Elmhurst, NY06.2015
Skills
- Customer Service
- Problem-solving skills
- Internal Audits
- Detail Oriented
- Analytical Thinking
- Organizational skill
- Communication
- Teamwork
- Team Leadership
Languages
Spanish
Professional Working
REFERENCES
- Andeliz Portorreal (Quality Manager)- 917.470.6762
- Jason Cando (Assistant Center Manager)- 929.402.6886
Timeline
Quality Assurance Associate
ThPlasma
11.2022 - Current
Processing Technician
ThPlasma
08.2022 - Current
Donor Floor Technician
ThPlasma
06.2022 - Current
Receptionist/Supervisor
ThPlasma
03.2022 - Current
High School Diploma -
Newtown High School