Johanna Coleman
Savanna,IL
Summary
Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duty and training in hand. Motivated to learn, grow and excel in industry.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking lead position. Offering excellent communication and good judgment.
Overview
12
12
years of professional experience
Work History
Postmaster
United States Post Office
Lacrosse, IN
02.2008 - 07.2009
- Managed daily operations of -employee post office.
- Ran entire post office and pre set up mail for carriers routes.
- Assisted customers in determining proper postal service to align with individual needs.
- Efficiently and kindly handled customer complaints and issues to increase satisfaction rates by 100%.
- Developed and maintained detailed reports of all post office activities.
- Used software to manage rent collection and billing for post office boxes.
- Maintained 100% accuracy through closely auditing and reviewing documents.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Put up and took down flag everyday.
- Collected mail in outside box scanning it.
- Scanned in several parcels.
- Excepted 100's of ebay packages a day.
- Stamped mail everyday dropped off in the out of town slot.
- Sold tons of stamps.
- Opened and locked up after truck would pick up out going mail.
- Signed off forwards and return to sender mail.
- Trained in Gary Indiana with two FBI agents.
- Ran mail threw a laser machine that reads and scans in bulk mail threw address/zip codes.
- Ran packages threw a machine to see if anthrax or any customs pulls were needed.
- Put money in are safe.
- Pulled packages for inspection.
- Made shipping labels.
- Weighed items.
Corporate Secretary
Md Technologies
Galena, IL
02.2017 - 01.2018
- Responded to inquiries from callers seeking information.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and routed business correspondence to correct departments and staff members.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Assisted my boss in every day to day needs.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Conducted invoicing and investigated accounts receivables discrepancies.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Composed and proofread memos, letters and reports to verify error-free communication.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered and quickly redirected large volume of calls on central system.
- Used Microsoft excel to prepare various correspondence, reports and other written material.
- Developed recordkeeping systems for employee records and company documents to optimize operations and reduce project lags.
- Managed monthly invoices for organization of thousands of hospitals and maintained accurate processing and verification.
- Sent faxes for work orders to be filled from several medical doctors nationwide. This helped the disabled at Galena workshop to be employed.
- Signed off on all FDA visits checking colonoscopy device my boss invented.
- Audited all of end of year invoices.
- Took payments over the phone from Doctors/Hospitals.
- Saved many clients by answering questions quickly and talking about several products. Via phone/ e-mails/ faxes and keeping them as are partners from switching to cheaper vendors.
- Found thousands in un paid invoices over years prior.
- Signed off on all FedEx packages delivered.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Residential Assistant
Praire Ridge
Galena , IL
09.2019 - 06.2020
- Promoted and sustained organic leadership by maintaining positive peer-leader relationships and supporting goals of each resident.
- Encouraged RA's (Resident Assistants) and Students with participation in community and social university-sponsored programs.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance.
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Observed and documented resident progress, reporting recorded metrics to Director.
- Attended continuing training sessions on techniques and methods.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Carried out interventions where necessary, adhering to facility guidelines and state regulations.
- Supervised group therapy sessions
- Assisted in opening and closing of residence halls at beginning and end of each shift.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Maintained communication with counselors, doctors, and staff members to promote supportive environment.
- Maintained individual records of emergency contacts and administrative support documentation for Memory Care residents.
- Conducted timely evaluation of residents progress to update post-conflict and post-disaster goals aligned with doctors expectation.
- Signed off on all meds dispensed to residents after end of night counts.
- Received and signed off on all med delivery's from several drug vendors.
- Answered phone calls and spoke with doctors over changing care plans.
- Did jaccuzie spa, perry cares, cut/shave and trim nails when needed.
- I was there bar tender for special events and head waitress for big parties (Independent side).
- Washed laundry and bedding for all residents Independent, Closer care, Memory care unit.
- Locked up fully-secured units nightly.
- Drove the company car to take residents to hospital if we needed to draw labs, cat scans, accidents, or just go to gym.
- Worked hand and hand with 24 hour care and Senior Housing.
- Worked in all ranges of early stages of memory loss due to illness like Dementia and Alzheimer's.
- Cleaned individual condos, ran up dinners,made beds, cleared pendents, gave showers,and put on braces or wraps as needed.(Independent)
- Had several one on one interactions for socialization.(Memory care /Closer care). Documented all point of care and helped audit charts at end month.
- Carried up all groceries, drugs,and FedEx/USPS packages.
- Delivered mail to all residents USPS mail boxes.
- Delivered dry cleaning.
- News papers delivered to each residents door each morning
- Assist wheelchair bound residents and take them down to the dining room put in food orders, then head to Memory care to help feed.
- Took care of 64 residents total. 14 being Memory care, 6 being Closer care, and 44 Independent.
- Enhanced resident satisfaction by addressing concerns and resolving issues in a timely manner.
- Promoted a sense of community among residents through the planning and execution of social events and activities.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Improved facility cleanliness by organizing and supervising regular maintenance tasks.
- Increased resident retention rates by fostering positive relationships between staff and residents through effective communication strategies.
Education
GED -
South Central High School
Union Mills, IN05.2003
Skills
- Complex Problem-Solving
- Operation Monitoring
- Status Assessments
- Microsoft Excel
Timeline
Residential Assistant
Praire Ridge
09.2019 - 06.2020
Corporate Secretary
Md Technologies
02.2017 - 01.2018
Postmaster
United States Post Office
02.2008 - 07.2009
GED -
South Central High School
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