Johanna Cordova
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
2025
2025
years of professional experience
Work History
Patient Service Representative
Touchstone Imaging
05.2024 - Current
- Verified insurance eligibility and coverage for patients.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Answered incoming calls, scheduled appointments and filed medical records.
Pharmacy tech
- Assist pharmacists with administrative tasks and learn how to fill prescriptions filling the simplest prescriptions
- Answering customer inquiries
- Updating records
- Keeping the pharmacy clean and organized
- Completing tasks as assigned
Pharmacy customer associate
01.2023 - Current
- Registers customer purchases on the assigned cash register, collects cash, and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Operates pharmacy systems to obtain patient prescription status
- Reports, immediately, prescription errors to the pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
Retail Associate
01.2023 - Current
- Ensure sales transactions are accurate
- Responsible for work order files, formulas, and pulling appropriate products from the sales floor
- In charge of tinting and mixing paint to customer specifications
CEC (customer experience coordinator)
01.2021 - 01.2023
- Responsible for promoting excellent customer experience
- Manage the team to make specific goals during each month by promoting the company loyalty programs
- Supervise the front end
Education
Associate of Science - Cardiac Ultrasound
The College of Health Care Professions
Houston, TX01-2027
Graduated -
Bryan Adams
01.2021
Skills
- Bilingual (Spanish)
- Dependable
- Organized
- Confidentiality and HIPAA
- Team collaboration
- Insurance billing
- Medicare and medicaid process
- Customer service
Timeline
Patient Service Representative
Touchstone Imaging
05.2024 - Current
Pharmacy customer associate
01.2023 - Current
Retail Associate
01.2023 - Current
CEC (customer experience coordinator)
01.2021 - 01.2023
Graduated -
Bryan Adams
Pharmacy tech
Associate of Science - Cardiac Ultrasound
The College of Health Care Professions