JoHanna Delaney
Summary
Customer Service Representative excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking in deadline-driven environments.
Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative.
Friendly Sales Associate adept at working in diverse customer service environments.
Excellent communicator with 8 years in a demanding call center environment as a Customer Service Representative.
Friendly Sales Associate adept at working in diverse customer service environments.
Overview
23
23
years of professional experience
Work History
State Tested Nursing Assistant
Healthpro
Gahanna, Ohio
05.2016 - Current
Provide direct patient care for various hospitals and rehabilitation centers in Columbus and surrounding areas...
Nurse Technician
Select Hospital
Columbus, Ohio
04.2008 - 02.2016
Provided the best direct patient care in a hospital setting....
Customer Service Representative
National Payment Systems
Dublin, Ohio
06.2003 - 04.2008
- Answered a high volume of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Successfully acquired a high volume of new customers per month, generating major growth in revenue.
- Provided an elevated customer experience to generate a loyal clientele.
Collector
NCO Financials
Columbus, Ohio
07.2000 - 01.2003
- Implemented marketing strategies which resulted in growth of customer base.
- Scored in top 10% of employees in successful resolution of collecting on delinquent accounts.
Education
GED - undefined
Columbus Public
2008
Certification of Completion - Basic Computer Awareness
Garfield Learning Center
2001
Certification of Completion - nursing
Columbus Public
2005
Skills
- Creative problem solver
- MS Windows proficient
- Strong client relations
- Strategic sales knowledge
- Multi-line phone talent
- Medical terminology knowledge
- Exceptional communication skills
- Quick learner
- Local/state health laws knowledge
- Credit card processing
- Mediation capability
Timeline
State Tested Nursing Assistant
Healthpro
05.2016 - Current
Nurse Technician
Select Hospital
04.2008 - 02.2016
Customer Service Representative
National Payment Systems
06.2003 - 04.2008
Collector
NCO Financials
07.2000 - 01.2003
GED - undefined
Columbus Public
Certification of Completion - Basic Computer Awareness
Garfield Learning Center
Certification of Completion - nursing
Columbus Public