Johanna DePena
Little Falls,NJ
Summary
Dependable professional with strong hospitality and customer service skills. Experienced in cash handling, maintaining a clean, stocked workstation, and working well in fast paced environments. Adaptable, quick to learn new tasks and procedures. Calm under pressure and flexible with shifting demands.
Overview
20
20
years of professional experience
Work History
Professional Makeup Artist
Joleposh
01.2011 - Current
- Sanitize makeup tools and keep a clean workspace to avoid spread of infection.
- Conduct consultations to understand client's desired outcome and assess skin type and face structure.
- Apply makeup for brides + bridal parties, proms, graduations, special events and photo shoots.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Collaborated with photographers and stylists for successful photoshoots, resulting in high-quality images.
Operations Manager
Yellowstone Capital
09.2017 - 09.2020
- Handled all new hire paperwork and trained them on company processes while managing employees.
- Set and managed schedules of the team.
- Conducted employee evaluations to identify and correct deficient performance.
- Developed standard operating procedures for operations team.
- Facilitated weekly meetings to communicate team performance goals and results.
Administrative Assistant
Keller Williams Realty
06.2015 - 08.2017
- Prepared purchase agreements and disclosures and used Dotloop to complete paperwork.
- Kept contacts organized with Dotloop system to maintain readiness for future mailings.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created marketing materials and managed social media.
Sales Representative & Admin Assistant
Allied Building Products
09.2012 - 06.2015
- Greeted vendors, contractors and customers to help them place their material orders and schedule vendor meetings.
- Handled high call volume, placing orders, routing calls, delivering messages to staff.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Bartender
Castle Billiards
02.2010 - 08.2012
- Greeted incoming visitors and customers professionally.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Bank Teller
TD Bank
01.2006 - 03.2010
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Diploma - Esthetician
Christine Valmy International School of Esthetics
06.2022
No Degree - Psychology
Bergen Community College
Paramus, NJ05.2011
Skills
- Cash handling
- Cleanliness
- Order taking
- Bilingual - English/Spanish
- Cash register operation
- Inventory management
- Product upselling
- Available weekends
- Hospitality service expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
Yellowstone Capital
09.2017 - 09.2020
Administrative Assistant
Keller Williams Realty
06.2015 - 08.2017
Sales Representative & Admin Assistant
Allied Building Products
09.2012 - 06.2015
Professional Makeup Artist
Joleposh
01.2011 - Current
Bartender
Castle Billiards
02.2010 - 08.2012
Bank Teller
TD Bank
01.2006 - 03.2010
Diploma - Esthetician
Christine Valmy International School of Esthetics
No Degree - Psychology
Bergen Community College
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