Johanna Dethomasis
Queensbury,NY
Summary
Proficient food service management professional successful at overseeing employee training, optimizing team performance, and increasing customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager of Food Service
Pagliacci's Restaurant
Albany, NY
01.2000 - 01.2011
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Trained and supervised staff members in all aspects of restaurant operations.
- Resolved problems or concerns to satisfaction of involved parties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
Head Bartender
Villa Valenti
East Greenbush, NY
01.1999 - 01.2002
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Effectively multitasked within fast-paced environment.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education
Associate of Applied Science - Criminal Justice
Hudson Valley Community College
Troy, NY05-2002
Skills
- Hiring standards
- Purchasing
- Hiring and firing
- Food storage
- Table service
- Special events planning
- Staff leadership
- Customer service
Certification
- Completed the Medical Transcription course from SUNY Adirondackion, and Explore a career as an Administrative Medical assistant course from SUNY Adirondack.
Timeline
General Manager of Food Service
Pagliacci's Restaurant
01.2000 - 01.2011
Head Bartender
Villa Valenti
01.1999 - 01.2002
Associate of Applied Science - Criminal Justice
Hudson Valley Community College