JOHANNA DIAZ
Summary
A seasoned events professional delivering exceptional value to attendees and partners alike. By leading a cross-functional team we implement the entire program cycle from ideation to execution. Using my passion I build long-lasting relationships and create unique environments.
Overview
9
9
years of professional experience
Work History
Program Manager
Cisco Systems - Remote
03.2023 - Current
- Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
- Developed project plans, identified risks, set objectives and monitored progress towards completion.
- Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Director, Program Development
Consero
Remote
07.2022 - 03.2023
- Generated a revenue of $593k per event while executing 3 Learning & Development (L&D) and 2 Customer Experience & Contact Center (CX) Forums.
- Collaborate with a team of eight individuals to define project plans.
- Built a top-tier L&D and CX advisory boards.
- Develop strategic relationships/partnerships with senior corporate executives.
- Increased Consero’s public profile by creating a strategic pipeline of industry thought leaders and conference speakers.
- Provide logistical and operational support at onsite events.
Client Manager
Richmond Events
New York, NY
12.2017 - 07.2021
- Recruited 300+ senior executives.
- Developed and maintained relationships with C-suite. executives from Fortune 500 companies.
- Collaborated with sales and other internal partners to provide accurate and effective implementations.
- Attend and assist all logistical operations at our live events throughout the US to ensure executives have a great experience.
Salesperson
Emerald Equities NYC
New York, NY
07.2016 - 11.2017
- Generated $5.4M in Commercial Sales.
- Effective cold calling processes (made 80+ calls a day) to build business relationships, earning trust from building owners and buyers.
- Analyzed market data to determine fair market value of properties to advise clients.
- Strategically researched commercial properties to maximize sale revenue.
- Maximized property sale price by using comparable properties and calculated incomes.
Office Manager
Emerald Equities NYC
New York, NY
05.2015 - 07.2016
- Implemented company protocols to facilitate smooth daily activities.
- Improved office efficiency by initiating office systems, equipment procurement and layouts.
- Managed office budget to handle inventory, postage and vendor services.
- Generating monthly detailed project activity reports.
- Interpreted and communicated work procedures and company policies to staff.
Paralegal
Steven J. Moser, P.C.
Glen Cove, NY
01.2015 - 05.2015
- Restructured workflow to increase efficiency by 20%.
- Interviewed using strong verbal and interpersonal communication skills to obtain vital case information to support associates.
- Conducted and translated client intakes to Spanish.
Education
Associate of Arts -
Valencia College
Corporate Communications - In Progress
CUNY Baruch College
New YorkSkills
- Program Management
- Client Engagement and Retention
- Organizational Development
- Salesforce Reporting
- Problem Solving
- Strategic Planning
- Spanish Proficiency
Timeline
Program Manager
Cisco Systems - Remote
03.2023 - Current
Director, Program Development
Consero
07.2022 - 03.2023
Client Manager
Richmond Events
12.2017 - 07.2021
Salesperson
Emerald Equities NYC
07.2016 - 11.2017
Office Manager
Emerald Equities NYC
05.2015 - 07.2016
Paralegal
Steven J. Moser, P.C.
01.2015 - 05.2015
Associate of Arts -
Valencia College
Corporate Communications - In Progress
CUNY Baruch College
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