Johanna Duff

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
• Managed filing system, entered data and completed other clerical tasks.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Maintained patient confidence by keeping patient records information confidential.
• Uploaded physician progress notes, history, and physicals into electronic medical records.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
• Trained 6 direct reports on department procedures and policies to maximize department productivity.
• Improved patient confidentiality by accurately organizing and securely maintaining medical records.
• Provided exceptional customer service while addressing inquiries from patients, healthcare providers, and insurance companies regarding medical records requests.

• Organized grant files by putting them into folders, labeling the folders and filing the folders in cabinet
• Contacted persons connected with the grants through email and phone to obtain necessary documents for the grant files

• Filed medical records in order after appointment times
• Found medical records when they were needed by the patient or for an appointment
• Filed loose notes in the medical records
• Made labels on the computer and labeled medical records when necessary

• Filed paperwork for easy access
• Alphabetized paperwork to be filed
• Used Microsoft Excel to create and edit spreadsheets
• Packaged payroll documents and prepared the documents to be sent out
• Helped complete any task where needed

• Filed papers for easy access
• Prepared documents for processing
• Sent transcripts that were requested
• Sorted mail and prepared mail for processing
• Faxed documents

• Prepared files for data entry
• After data entry was complete, finished files and delivered files to others
• Located needed files
• Completed tasks using Microsoft Excel and Microsoft Word
• Faxed many documents

• Helped older adults and disabled individuals by performing tasks such as laundry, meal preparation and grocery shopping among others

• Took notes for a fellow student who had broken his arm

• Operated cash register
• Closed out cash registers at end of day, counted money, and generated reports about the amounts
• Assisted customers by locating books
• Ordered textbooks by phone from publishers
• Shipped unused books back to the publishers
• Handled paperwork dealing with the request of textbooks by professors
• Filed paperwork that dealt with the receipts from the acquisition of textbooks
• Stocked the shelves
• Inventoried textbooks, foreign titles, art supplies, and study materials
• Prepared and labeled textbooks for sale
• Answered phones and questions about textbooks

• Shelved books
• Shelf reading

• Encouraged young children to read with a reading program and rewards
• Supplied information to families about the program and about where they could find books

• Relevant Coursework: Public Library Course
• Relevant Coursework: Special Libraries Course
• Relevant Coursework: Academic Library Course

Three years of study in History major, concentration American History

• Dean's List 2001-2004