Johanna Echeverri Alvarez
Troy,MI
Summary
Bi-lingual IT Project coordinator, excelling at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in different types of techonologies. Articulate communicator with strong customer service and and outstanding problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Project Coordinator/ITproject Coordinator/Iproject Coordinator/Project Coordinator/Manager
centaris
sterlin heights, michigan
06.2022 - Current
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Assigned specific tasks to personnel, balancing scheduling demands, available resources and personal skill sets to achieve best possible project outcomes.
- Conducted regular meetings with project teams to review progress and identify potential issues.
- Conducted internal and external kickoff meetings.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Created detailed status reports summarizing project activities and progress towards goals.
- Participated in post-project reviews to document successes, lessons learned, challenges faced.
- Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Maintained close connection with project personnel to quickly identify and resolve problems.
- Delegated work to staff, setting priorities and goals.
Bilingual IT Service Desk Coordinator
seco tools
troy, michigan
01.2019 - 05.2022
- Provide customer service and help desk support to USA and Mexico customers
- Analyze, identify, prioritize, and resolve customer requests, and escalate when necessary
- Coordinate equipment orders and repairs with suppliers and vendors to ensure work is performed accurately and on schedule
- Manage all Verizon and AT&T cellphone accounts
- Oversee employees’ onboarding and offboarding process from the IT perspective
- Successfully implement and improve internal processes, while supporting them with documentation and trainings for both USA and Mexico teams.
junior sales representative
quicken loans
detroit, michigan
03.2018 - 06.2018
- Evaluated potential customers to acquire business for the company
- Actively listened for the customer needs to provide the best solution with the right product
- Gathered financial information from the customer for credit approval
- Created highly effective communication and problem-solving approaches with different customers.
project manager
Acopi
medellin, colombia
09.2013 - 10.2014
- Served as primary contact for 12 low-income communities and their businesses
- Developed and maintained the project schedule to ensure successful project performance
- Managed the overall project budgets using cost estimating tools to establish growth in the business
- Assisted business owners with maintaining control of their company
- Provided training for business owners about their finances and business strategies
- Established and maintained relationships with third parties and vendors
- Documented and monitored the auditing processes.
account manager and co-founder
espersa
medellin, colombia
01.2012 - 08.2014
- Managed commercialization of product to private customers
- Analyzed clients’ needs and identified areas of improvements
- Facilitated new customers, and vendors to grow the business
- Managed the timeline for the production and meetings with vendors for product quality
- Coordinated with clients and provided necessary client support to ensure timely delivery of projects
- Supervised the distribution process to ensure excellent delivery to the customers
- Oversaw the consumer interface by marketing through social media and other online platforms
- Developed organizational and marketing strategies.
Administrative Assistant and Customer Representative
bancolombia
medellin, colombia
11.2011 - 08.2012
- Communicated with clients to collect outstanding invoices and unauthorized payment deductions through email and phone calls
- Managed collecting process after outstanding invoice was paid by the client
- Supervised and maintained complaints and refund requests from customers in the internal database
- Conducted investigations to validate complaints and refund requests that led to an approval or rejection.
quality intern
allus bpo
medellin, colombia
11.2009 - 10.2010
- Managed all quality databases by using LOTUS software
- Planned the logistics for the leaders’ meetings and events
- Educated and trained managers and leaders about documenting process and procedures
- Supported company leadership through the quality audits by frequently meeting with them to assure correct documentation.
Education
Bachelor’s Degree in Business Administration -
Institución Universitaria Salazar y Herrera
08.2012
Associate Degree in International Business -
Institución Universitaria Salazar y Herrera
02.2009
Skills
- Fluent in Spanish and English
- Adaptable & organized
- MS Office
- AS400
- Connect Wise
- Top Desk
- SQL
- VMWare
- VPN
- Organizational Leadership
- Service Now
- PowerApps
- M3
- Lotus Notes
- Team Leadership
- Project Tracking
- Project Planning
- Project Management
- Presentations
- Stakeholder Communications
- Client Relations
References
- Shannon Dare, Global Product Planning & Strategy Supervisor, Ford Motor Company, (734) 732-6439, sdare@ford.com
- Jeff Bowden, Chief Information Officer, Mobex, (248) 217-1593, jbowden@mobexglobal.com
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Digital transformation Indian School of Business (6EXFSEYHCSCA)
- Technical Support Fundamental Coursera (2H7HPG5P5YUB)
References
References available upon request.
Timeline
IT Project Coordinator/ITproject Coordinator/Iproject Coordinator/Project Coordinator/Manager
centaris
06.2022 - Current
Bilingual IT Service Desk Coordinator
seco tools
01.2019 - 05.2022
junior sales representative
quicken loans
03.2018 - 06.2018
project manager
Acopi
09.2013 - 10.2014
account manager and co-founder
espersa
01.2012 - 08.2014
Administrative Assistant and Customer Representative
bancolombia
11.2011 - 08.2012
quality intern
allus bpo
11.2009 - 10.2010
Bachelor’s Degree in Business Administration -
Institución Universitaria Salazar y Herrera
Associate Degree in International Business -
Institución Universitaria Salazar y Herrera
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