Johanna Erazo Rivera

• Assess and evaluate members' needs and requirements to achieve and/or maintain an optimal wellness state
• Guide members with chronic conditions toward and facilitates interaction with resources appropriate for their care and wellbeing
• Determining whether a patient needs medical care and if so, what kind of care
• In some cases, the role is strictly that of an advice nurse
• In other instances, the nurse directs the patient to the correct specialist, clinic or hospital.

• Supervise, evaluate and coordinate the various component members of the interdisciplinary team; assure continuity of care from admission to discharge or transfer to bereavement; serve as patient advocate and coordinator for other social service and health care providers in the community who are involved in the care of the team’s patients; assume responsibility for the maintenance of patient records from intake through discharge or transfer to bereavement.

• Monitor, record, and report symptoms or changes in patients' conditions
• Maintain accurate, detailed reports and records
• Record patients' medical information and vital signs
• Order, interpret, and evaluate diagnostic tests to identify and assess patient's condition
• Modify patient treatment plans as indicated by patients' responses and conditions
• Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care plans
• Monitor all aspects of patient care, including diet, physical activity, and wound care
• Prepare patients for and assist with examinations or treatments
• Managed and directed nursing care activities during the patient’s hospital stay
• Identified short- and long-term goals based on patient care needs
• Provided and documented nursing interventions based on assessed patient needs, and plan of care
• Collaborated with appropriate health team members for coordination of daily plan of care for assigned patients
• Educating patient on Rehabilitation, DM management, Oncology Diagnosis
• Provide palliative care for ICU patient’s pending transfer to Hospice Care
• Involved the family when providing care and in decision-making as appropriate
• Manage Care Coordinator

• Responsible to perform corporate physical exams as Registered Nurse
• Performing corporate physicals to Hospital, Urgent Care and Medical Groups
• Administered medications and Immunizations
• Responsible and management of Drug screens, Nicotine test, DNA, BAT test, Hearing, Vision, QuantiFERON’s test, EKG and Spirometers with fitting mask test as physical complements
• Worked on the calibration of the equipment and devices utilizing collected and analyzed samples
• Responsible for the management of traveler’s immunizations for international hired RNs
• Electronic medical records in NEXGEN Cerner, Athenahealth and EPIC Demonstrated courteous and professional behavior and ability to use nursing process and decision-making skills relative to all situations such as work comp and fit for duty.

· Responsible for accurately and professionally handling all front desk operations including answering phones, greeting patients, scheduling of all appointments, balancing daily collections, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.

· Receives incoming telephone calls in a prompt and courteous manner and performs clerical duties as directed. Responsible for total coordination and processing of all patient referrals for specialty services.

· Follows protocols for proper authorization and processing of all referrals. Communicates with the patient on a timely basis for all scheduling requirements.

· Coordinates pre-admission testing requirements with clinic personnel and patient.

· Completes all administrative functions associated with referral activities in a timely manner. Enters all referral, hospital, inpatient, DME and other patient specialty health service authorizations into the computer system. Receives consultant reports, maintains documentation, and routes to the appropriate physician promptly.

· Responsible for monitoring all referral reports not received and timely follow-up in accordance with policy and procedure. ther duties as assigned.

• Enhanced patient satisfaction by providing comprehensive and compassionate care in a family practice setting.
• Reduced wait times for appointments by efficiently managing schedules and coordinating with support staff.
• Collaborated with a multidisciplinary team to develop personalized treatment plans for patients with complex health issues.
• Improved patient outcomes by staying current on the latest medical research and incorporating evidence-based practices into treatments.

• Improved patient outcomes by implementing evidence-based treatment plans and closely monitoring progress.
• Reduced hospital readmission rates through effective discharge planning and patient education.
• Enhanced collaboration among healthcare team members for optimal patient care delivery.
• Streamlined clinic operations, implementing efficient scheduling and documentation practices.

• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.