Johanna Erdmann
Savage,Minnesota
Summary
Motivated and resourceful individual with multitasking, administrative and organizational skills seeking to deliver exceptional customer and team support in a range of settings.
Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on new challenges and grow.
Overview
21
21
years of professional experience
Work History
Material Specialist
Starkey Hearing Technologies
06.2023 - Current
- Control stock levels by setting appropriate reorder points and safety stocks, ensuring sufficient materials are available to meet production needs.
- Kitting incoming custom orders in a timely manner for production
- Receive and enter daily shipment of materials for restocking.
- Communicating and collaborating with other departments through email for smooth work flow and ordering of custom materials.
- Daily entry of metrics and planning using Xcel.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
Peer Recovery Specialist
Northstar Regional
09.2022 - 05.2023
- Assisted clients in finding community connections to build supportive networks for improved recovery outcome.
- Supported clients with compassionate, empathetic face-to-face support and interaction.
- Assisted with finding additional support services, including housing, employment, financial assistance and childcare assistance.
- Listened to clients' concerns and provided encouragement and support.
- Advocated for clients in exploring successful, client-based paths to reach long term recovery.
- Designed safe and supportive environment for clients to share concerns.
- Assisted in taking clients to and from appointments.
- Participated in donation drive for increased supply of donated clothing articles.
- Created and managed daily work flow and scheduling of appointments for clients.
- Charted on clients daily.
General Health Coordinator
Luxology
01.2022 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Escorted clients to spa areas, treatment rooms and offices.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Recovery Advocate
Wayside Recovery Center For Women
09.2021 - 11.2021
- Consistently available to clients seeking guidance or support, as well as responding appropriately to identify needs.
- Supervised client activities. Respond to emergencies and effectively manage crisis. Record pertinent client data.
- Monitor health needs of clients; supervise clients in self-administration of prescribed medication.
- Assisted with tasks associated with clients arriving and leaving Wayside Recovery Center. Assisted in various programs, as needed. Collect urine specimens for drug screens. Complete required paperwork at admission and discharge.
- Role modeled behavior that is consistent with and supportive to people in recovery from substance use disorder. Such behavior includes upholding ethical standards of program and reliable attendance.
- Maintain confidential client records. Perform other routine support tasks, including filing, photocopying, and answering telephones.
- Provide transportation to clients in Wayside Recovery Center vehicles.
Senior Order Fulfillment at Key Surgical
Prostaff
09.2019 - 05.2021
- Partners with Warehouse Supervisor to establish and delegate daily priorities based on customer orders, back orders and inventory needs.
- Ensures Order Fulfillment team fully execute daily workload efficiently and including routine duties and additional projects assigned. Handles and assigns personnel workflow to needed areas through the day to ensure orders are shipped on time.
- Providers daily motivation for team and encourages good behavior.
- Partners with Customer Service team to ensure smooth flow of orders shipped on time and resolves daily issues as needed.
- Provides training for new hires to Order Fulfillment team.
- Actively communicate performance or conduct concerns to Warehouse Supervisor. Participates in development of improvement plans for personnel not meeting expectations of their role.
- Executes inventory management and investigation of inventory issues as they arise.
- Monitors cleanliness of the warehouse and assigns cleaning duties as needed.
- Assists in picking and packing orders as well as loading shipments onto trucks and handling and wrapping freight pallets.
- Actively participates in sharing new ideas regarding processes, on board training and motivating the team.
Thermodynamic Calibration Technician
Martin Calibration Inc.
10.2018 - 05.2019
- Diagnosed, repaired and calibrated thermometers, high accuracy probes, and multimeter devices.
- Created Calibration Certifications for Customers with accurate data for the devices calibrated.
- Had constant communication with Manufacturers of incoming equipment for calibration guidelines and reading of data and spec sheets.
- Ensured on time completion of Calibrated equipment according to expected return date for the Customer.
Senior Shipping And Receving Coordinator
Stratasys Direct Manufacturing
02.2016 - 10.2018
- Keeping a constant strong communication via email and phone with Production Administrators, Quality team and Customers to ensure product arriving on time and quickly resolving any issue that may arise.
- Handling all incoming shipments ensuring proper documents and pack lists included are correct and inspecting material upon arrival. Forklift used as needed for pallets.
- Receiving material into database and handling any discrepancies noticed with follow up action as needed.
- Ensuring all incoming pack lists and Certs are scanned into computer and attached to PO in database.
- Shipping out finished product on a daily basis ensuring the proper packaging is applied per Customer request as well as including the correct Documents, Certificates and paperwork.
- Organizing and planning of outgoing larger/fragile products needing extra time or handling to ensure a smooth work flow of the day.
- Daily Export Compliance screening of Customers in accoordance to ITAR regulations
- Ordering of needed packaging materials and department needs on a weekly basis.
- In charge of keeping all incoming and outgoing Workorders, Travelers and Shipping Documents organized and stored properly per ITAR regulation with easy access and reference.
Shipping and Receiving Lead
LOGICPD
08.2011 - 02.2016
- Lead, train, coach and develop employees to ensure capabilities to meet performance requirements to ensure continuous improvement in shipping and receiving.
- Work as an integrated member of the teams to perform Shipping, Receiving and Inspection duties.
- Create and monitor entries into Material Review.
- Inspect incoming raw materials and enter information into ERP system Run reports to capture data that reflects on productivity in Shipping and Receiving on daily basis Resolve any issues arising during the incoming inspection process of raw materials and support the team with problem solving skills and communication with the purchasing team.
- Analyze receiving information for accuracy, timeliness and workload balancing.
- Preparing outgoing shipment to customer and ensuring proper paperwork is included as well as correct shipping method applied and proper party charged for shipment.
- Handling International shipments and ensuring all the proper guidelines are followed and all regulations followed for smooth process through customs.
- Addressing any issues arising with outgoing shipments and communicate effectively with the proper teams to resolve the problem.
- Participate in team and corporate continuous improvement events and activities as applicable to reach high standards of 5S.
- Navigates comfortably in Intuitive to find information needed to effectively perform variety of tasks Assisting in administrative duties and answering phones.
- Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
- Requisition and store shipping materials and supplies to maintain inventory of stock.
Inventory Specialist
LOGICPD
08.2008 - 11.2008
- Receiving and inspecting incoming components and bare circuit boards and entering information into database.
- Kitting work orders for production.
- Assisting in cycle counting in Inventory.
- Inspecting bare boards and components to specific Quality Plans in accordance to requirements per customer specification using measuring tools and schematics.
Shipping Receiving/Admin. Asst
ANALOG TECHNOLOGIES
09.2004 - 06.2008
- Receiving incoming components and raw material and entering information in database Kitting Work Orders to go out to production.
- Assisting with cycle counting and organizing Inventory.
- Assisting with Saponifier wash process and Ionograph contamination testing on the production floor.
- Answering phones and assisting with accounts payable as well as pay roll.
- Assisting purchasing department with calling vendors and ensuring on time delivery of parts.
Education
Certified Peer Specialist Training
KYROS
Minneapolis, MN07.2022
Licence in Cosmetology - Cosmetology
MINNESOTA SCHOOL oF BEAUTY
LAKEVILLE, MN2010
GED -
Minnesota Department of Education
Rosemount, MN12.2009
Child Development
Dakota County Technical College
Rosemount, MN1999
Skills
- Strong Cultural Competency
- Recognizing needs and providing support for others
- Strong written and verbal communication skills
- Excellent problem solving skills
- Strong organizational skills
- Solid user of MS Word & Excel
- Strong attention to detail
- Excellent team playing skills and ability to recognize strengths in others
- Calm under pressure
References
References available upon your request
Additional Training
- Certified Peer Recovery Specialist training
- CPR Certified
- Narcan training
- Cultural relational training
- Export compliance training
- 5S and CI training
Timeline
Material Specialist
Starkey Hearing Technologies
06.2023 - Current
Peer Recovery Specialist
Northstar Regional
09.2022 - 05.2023
General Health Coordinator
Luxology
01.2022 - 07.2022
Recovery Advocate
Wayside Recovery Center For Women
09.2021 - 11.2021
Senior Order Fulfillment at Key Surgical
Prostaff
09.2019 - 05.2021
Thermodynamic Calibration Technician
Martin Calibration Inc.
10.2018 - 05.2019
Senior Shipping And Receving Coordinator
Stratasys Direct Manufacturing
02.2016 - 10.2018
Shipping and Receiving Lead
LOGICPD
08.2011 - 02.2016
Inventory Specialist
LOGICPD
08.2008 - 11.2008
Shipping Receiving/Admin. Asst
ANALOG TECHNOLOGIES
09.2004 - 06.2008
Certified Peer Specialist Training
KYROS
Licence in Cosmetology - Cosmetology
MINNESOTA SCHOOL oF BEAUTY
GED -
Minnesota Department of Education
Child Development
Dakota County Technical College