Office 2010 (Word, Excel, PowerPoint)
Johanna Espinoza Rodríguez
Summary
. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Assistant Server
Virgin Voyage
02.2022 - Current
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Supported team members during peak hours, facilitating smooth service flow and minimizing wait times.
- Demonstrated knowledge of menu offerings, making recommendations based on guest preferences and dietary restrictions.
- Provided backup support during staff shortages or unexpected increases in patron volume, maintaining seamless service standards despite challenges.
Customer Service Agent
Concentrix (Cricket Wireless)
01.2020 - 12.2021
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Customer Service Agent
Startek (Amazon)
10.2019 - 12.2019
Quick Service Attendant
Disney Cruise Line
01.2015 - 02.2019
TA Speciallity a la Carte Host/ess (step up)
Sweet on you Disney Cruise Line
12.2017 - 04.2018
TA Speciallity a la Carte Host/ess (step up)
Vanellope's Disney Cruise Line
05.2016 - 10.2016
Waitress
Pullmantur Cruises Ltd.
02.2009 - 12.2013
Shop staff (bookstore)
Karisma San Pedro Sula, Honduras C.A
01.2006 - 12.2008
Payroll Department
San Pedro Sula, Honduras C.A vantage creations, Lovable group
03.2004 - 11.2006
Education
Introduction to Customer Service -
National Institute of Vocational Training INFOP
01.2019
Quality customer service -
National Institute of Vocational Training INFOP
01.2019
Course Customer Service and Sales -
Technology University Honduras
01.2006
Psychology Industrial emphasis -
CEUTEC University Technology Center of Honduras
01.2005
Bachelor of Science and letters, computer technician -
International Technical Institute of Honduras
01.1999
Skills
- Punctuality
- Flexibility
- Loyalty
- Honesty
- Responsibility
- High sense of cleanliness and hygiene
- Impeccable appearance
Software
Micros Operation (Point of Sales POS)
Fidelio Cruise (Using it on the Podium)
Timeline
Assistant Server
Virgin Voyage
02.2022 - Current
Customer Service Agent
Concentrix (Cricket Wireless)
01.2020 - 12.2021
Customer Service Agent
Startek (Amazon)
10.2019 - 12.2019
TA Speciallity a la Carte Host/ess (step up)
Sweet on you Disney Cruise Line
12.2017 - 04.2018
TA Speciallity a la Carte Host/ess (step up)
Vanellope's Disney Cruise Line
05.2016 - 10.2016
Quick Service Attendant
Disney Cruise Line
01.2015 - 02.2019
Waitress
Pullmantur Cruises Ltd.
02.2009 - 12.2013
Shop staff (bookstore)
Karisma San Pedro Sula, Honduras C.A
01.2006 - 12.2008
Payroll Department
San Pedro Sula, Honduras C.A vantage creations, Lovable group
03.2004 - 11.2006
Introduction to Customer Service -
National Institute of Vocational Training INFOP
Quality customer service -
National Institute of Vocational Training INFOP
Course Customer Service and Sales -
Technology University Honduras
Psychology Industrial emphasis -
CEUTEC University Technology Center of Honduras
Bachelor of Science and letters, computer technician -
International Technical Institute of Honduras