JOHANNA EVANS
Clearwater,FL
Summary
Strategically collaborative and engaging operations executive with a history of driving excellence in business operations, people management, and company-wide partnerships. Proven expertise in analyzing trends, devising action plans, and fostering a committed team atmosphere. Recognized for connecting with colleagues, revamping operations, and leading change initiatives to strengthen relationships and build engagement.
Experienced with strategic planning and project management. Utilizes leadership skills to drive team performance and operational excellence. Track record of delivering high-impact results through innovative problem-solving and effective communication.
Overview
8
8
years of professional experience
Work History
Director Of Business Operation Enterprise Program
Trinity Health
03.2019 - 07.2020
- Directed a 9-member team and managed a $180 million budget while reporting directly to the Vice President of Enterprise Program Management Office (EPMO)
- Handpicked by the Executive Vice President to establish and lead a new EPMO, tasked with reducing contract labor expenses
- Expedited savings by cancelling 13 labor contracts, resulting in a cost-saving of $1.9 million
- Reassigned during the COVID-19 pandemic to collaborate with the Senior Vice President and Chief Nursing Officer in Incident Command's clinical operations, aligning with FEMA structure
- Utilized Lean Principles and a 'simple is better' approach to strategically analyze existing intake and service delivery processes, engineering the EPMO configuration for optimal efficiency
- Established key performance indicators (KPIs) and metrics to measure organizational performance and monitor progress towards strategic objectives
- Fostered a culture of collaboration and teamwork to achieve organizational goals and deliver exceptional patient care services
Director Of Program Excellence
Trinity Health
03.2016 - 03.2019
- Directed a team of 29 individuals, including 9 direct reports and 20 indirect reports, reporting directly to the Senior Vice President
- Promoted to lead efforts in streamlining readmissions across 45 hospitals, fostering collaboration between acute and post-acute operations
- Successfully reduced readmission rates from 16.4% to 14.5%, surpassing the targeted rate of 14%
- Collaborated with security personnel and local law enforcement to develop the 'Survive the Day: Active Shooter Handbook' course, achieving a remarkable rating of 4.9/5 from 60 colleagues
- Conducted comprehensive Lean Principles training for 210 employees, ranging from Vice Presidents to Administrative Assistants, organization-wide sessions lasting four days each
- Developed and implemented an interactive Excel playbook empowering leaders to swiftly identify and address causes of patient readmissions, resulting in a significant reduction in readmission rates within a month
Manager Of Program Excellence
Trinity Health
09.2013 - 03.2016
- Fostered a culture of humility and vulnerability during 200-member staff Q&A sessions, promoting psychological safety and open dialogue
- Executed Colleague Engagement and Safety Survey as Project Manager, reaching 89,000 peers
- Excelled as a Process Excellence Consultant, advising on projects for prioritization, waste reduction, workflow mapping, experimental design, and Hoshin Kanri strategic alignment
- Conducted data analysis and performance reporting to track progress and communicate results to stakeholders
- Cultivated open communication channels with staff, effectively identifying and resolving potential issues while catering to individual preferences
- Achieved high colleague engagement scores consistently for three years straight
Process Excellence Specialist
Trinity Health
10.2012 - 09.2013
- Orchestrated relocation of 370+ patients to a new care tower in under 13 hours, while conducting time studies for transports, elevator usage, and patient logistics
- Doubled efficiency by increasing patient transports per hour from less than 1 to 2.8
- Unified messaging in all ministries via a Project Management Toolbox, developed using PMBOK, Prosci Change Leadership, and DMAIC methodologies for care redesign
- Conducted training sessions on lean tools, process mapping, Hoshin Kanri and FMEA
- Recruited for promoting and implementing Lean methodologies across multiple teams
- Overhauled patient transport process by eliminating outdated paper ticket system
Education
Doctor of Philosophy (Ph.D.) - Industrial/Organizational Psychology
Capella University
Minneapolis, MNMaster of Business Administration (MBA) -
University of Phoenix
Ann Arbor, MIBachelor of Business Administration -
William Tyndale College
Farmington, MIAssociate of Science - Respiratory Therapy
Monroe County Community College
Monroe, MISkills
- Cross-Functional Collaboration
- Quality Improvement
- Strategic Planning and Execution
- Budget Development & Management
- Team Building & Mentoring
- Innovation & Interconnection
- Patient Care & Experience
- Change Management
- People Management
- Operations Management
References
- Jeanine Steinaway, 734.678.6007
- Melissa Frederick, 734.306.5046
- Shawn Nichols, 313.205.4861
Timeline
Director Of Business Operation Enterprise Program
Trinity Health
03.2019 - 07.2020
Director Of Program Excellence
Trinity Health
03.2016 - 03.2019
Manager Of Program Excellence
Trinity Health
09.2013 - 03.2016
Process Excellence Specialist
Trinity Health
10.2012 - 09.2013
Master of Business Administration (MBA) -
University of Phoenix
Bachelor of Business Administration -
William Tyndale College
Associate of Science - Respiratory Therapy
Monroe County Community College
Doctor of Philosophy (Ph.D.) - Industrial/Organizational Psychology
Capella University