Johanna Fonseca

Deliver briefings to upper management on topics, issues, and resolutions discussed during committee meetings. Offer resolutions and share knowledge gained from experience working directly with and as a liaison between upper management levels. Regularly collaborate with all departments and divisions to ensure proper action and have built relationships with management to incorporate employee concerns and safety into day-to-day procedures.

Utilize advanced office automation and computer application programs daily, including Microsoft Office, Word, PowerPoint, Excel, Outlook, QuickBooks, UPS, Endicia, USPS, and Dazzle. Regularly create statistical spreadsheets, charts, word processing reports, presentations, and various business-related documents. Compose and manage multiple correspondences for accuracy and grammatical correctness, ensuring that all claims are processed within established time frames and deadlines.

Communicate daily with internal and external customers via phone, in-person, and email to coordinate personnel and command-related topics. Perform all maintenance services as the building manager for routine and emergency service calls. Brief the chain of command on mission and function-related issues, communicate customer inquiries, and direct concerns to responsible divisions while establishing and maintaining excellent professional relationships with multiple departments.

Timesheets, records maintenance, vendor files, and correspondence, as well as all reports. Apply extensive knowledge of organizational skills and business practices to coordinate, execute, and complete work efficiently.

Provide customer service by assisting clients, utilizing knowledge of store products, and assisting with price verifications. Process orders online and in person. Update existing web pages with new content or features as needed.

Effectively compose and manage multiple correspondences, including business and certification letters and appointment letters. Establish and maintain professional working relationships with various departments and customers.

Coordinate with distributors and vendors, communicating verbally and in writing. Communicate causes for deviations in balances and suggest orders, departments, and category codes to store management. Monitor and adjust system-calculated orders to prevent insufficient or excessive stock. Operate handheld terminals to input, edit, update, and retrieve inventory levels; review and maintain stock levels of promotional/sales products. Conduct product inventory daily and maintain accurate and consistent ordering and record-keeping practices by government standards.

Determine best practices for key processes and standardization of work to optimize efficiency and effectiveness. Perform basic account maintenance procedures to ensure files, logs, and reports are completed for special orders, ensure adequate stock and operating supplies are maintained, operate computer systems to input or correct data, and produce documents, reports, shelf labels, and signs. Verify receipts against invoices, reconcile data such as invoices against reports or statements, coordinate with vendors to activate new items and deactivate deleted items from inventory, operate a computer terminal to maintain the Computer Assisted Operating system with accurate data to ensure optimal order quantities are calculated and operate an electronic checkout system, assist customers by answering questions concerning prices, identification, and location of items, and count cash and negotiable instruments to prepare an accountability report, open and closing paperwork.

Payroll Manager: Provide guidance to management on the best practices for handling employee wages and salaries. Ensure the accuracy of employee hours, pay rate adjustments, deductions, bonuses, and other payroll information. Develop training materials for new staff members to accurately process payroll transactions. Investigate and resolve any discrepancies between payroll records and timekeeping systems. Keep comprehensive records of all wage calculations and deductions. Work with the human resources team to address issues related to vacation accrual and sick leave tracking. Manage the calculation and processing of payroll for over 10 employees on a bi-weekly basis.

Office manager responsibilities included responding to customer inquiries via phone or email in a professional manner. I also maintained a filing system for records, correspondence, and other documents, and handled confidential records relating to personnel matters.

In addition, I provided training to new hires on office policies and procedures and managed front desk operations including greeting visitors, answering questions, and directing them to appropriate personnel. I also handled phone calls, responded to emails, routed mail, and coordinated courier services, ensuring compliance with applicable laws regarding employment practices.

Furthermore, I processed payroll accurately to ensure all employees were paid on time and tracked invoices and payments to ensure the accuracy of accounts receivable and payable information. I also organized company events, including holiday parties and team-building activities, and assisted in recruiting, onboarding, and training new employees.

Other responsibilities included monitoring inventory levels and placing orders when needed, providing administrative support to the management team, performing general bookkeeping duties such as reconciling bank statements creating journal entries, and ordering supplies and equipment to maintain adequate inventory levels. Additionally, I developed and implemented office policies and procedures, supervised staff members, organized schedules, and delegated tasks.

I created spreadsheets in Excel to track data such as vacation requests and sick days, and elevated customer satisfaction ratings by promptly resolving client and case issues. I also managed the office budget to handle inventory, postage, and vendor services, and managed office inventory, and placed new supply orders.

In addition, I remained calm and professional in stressful circumstances and effectively diffused tense situations, resolved customer inquiries and complaints requiring management-level escalation, delegated work to staff, set priorities and goals, and completed thorough opening, closing, and shift change functions to maintain operational standards each day. Lastly, I mediated conflicts between employees and facilitated effective resolutions to disputes.

I have extensive experience in retail management. In my previous role, I was responsible for various tasks such as managing and training new associates, opening and closing the store, maintaining accounting and inventory records, supervising staff, resolving customer complaints, and overseeing the daily operations of the parts department. Additionally, I focused on providing excellent customer service, maintaining stock levels, establishing performance goals for team members, and ensuring competitive pricing by monitoring competitor activities and adjusting pricing accordingly. I also handled recruiting, training, and supervising staff within the Parts Sales Department and managed returns of defective or incorrect items according to company policy.

During my time at the company, I successfully increased regional sales by 12%, surpassing the 7% average. My responsibilities included creating and maintaining return/exchange logs and employee logs. I ensured a friendly customer atmosphere, effectively handled customer complaints, and maintained high customer satisfaction. I opened and closed the store with assistance, maintained inventory records, and monitored stock levels. I set performance goals for team members, monitored their progress, and assisted customers with product selection based on their needs. Provided excellent customer service, conducted regular price checks, and adjusted pricing based on competitor activities. I operated the cash register efficiently and accurately, processed various forms of payments, stocked shelves, and issued receipts, refunds, credits, or changes due to customers. I also promoted loyalty programs to increase sales potential, greeted customers, answered questions about the store's products and services, and resolved customer complaints professionally. I organized promotional displays to promote sales.