Johanna Fusko
Racine,WI
Summary
Results-driven, goal-oriented professional with excellent record of accomplishment in business industry. Well versed interfacing with management, motivating winning teams and accurate record keeping. Highly skilled in business management, team development and accurate office operations.
Overview
10
10
years of professional experience
Work History
Assistant Team Lead
H&R Block
01.2024 - Current
- Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
- Worked with proprietary software to reduce issues and increase income & productivity by 45% in two months compared to previous years.
- Built strong relationships with customers through positive attitude and attentive response.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
Teller
Educators Credit Union
02.2022 - 01.2023
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Supervisor
Jimmy John's Sandwiches
06.2021 - 02.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Trained new staff members and enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Shift Lead
O&H Danish Bakery
06.2020 - 06.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Supervisor
Marcus Theatre
10.2016 - 01.2019
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Tax Associate
Lighthouse Accounting & Tax
01.2014 - 04.2016
- Reviewed and accurately entered client information information into system for income tax returns and tax research.
- Developed strong relationships with clients through consistent communication regarding their unique needs and goals related to taxation matters.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
- Secured and properly handled confidential data to protect against unauthorized access, improper transmission, and unapproved disclosure.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
- Provided exceptional client service by addressing inquiries promptly and effectively resolving concerns.
- Maintained detailed records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
Education
Associate of Applied Business - Criminal Justice
Milwaukee Area Technical College
Oak Creek, WI2027
Skills
- Project Management
- Microsoft Office Suite
- Microsoft Windows XP professional
- Google Drive
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Client Service
- Documentation And Reporting
- Data Entry
- Accurate Documentation Filing
References
- Desiree Thomas, Manager - Jimmy John's, (262) 957-9232
- Elizabeth Gorichanaz, Supervisor - Lighthouse Accounting & Tax/MGA Wealth Management, (262) 977-0199
- Rani Thomas, Manager - Educators Credit Union, (262) 898-5900
Timeline
Assistant Team Lead
H&R Block
01.2024 - Current
Teller
Educators Credit Union
02.2022 - 01.2023
Supervisor
Jimmy John's Sandwiches
06.2021 - 02.2022
Shift Lead
O&H Danish Bakery
06.2020 - 06.2021
Supervisor
Marcus Theatre
10.2016 - 01.2019
Tax Associate
Lighthouse Accounting & Tax
01.2014 - 04.2016
Associate of Applied Business - Criminal Justice
Milwaukee Area Technical College