Summary
Overview
Work History
Education
Skills
Timeline
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Johanna Gallaway

Coarsegold,CA

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 15 years of extensive leadership experience. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

23
23
years of professional experience

Work History

Team Leader Manager

Ariat International
09.2022 - Current
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Led employee relations through effective communication, coaching, training, and development.
  • Identified and corrected deficient performance and behaviors to achieve maximum productivity.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.

Front Desk Receptionist

Camarena Health
03.2019 - 07.2020
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Used internal software to process reservations, check-ins and check-outs.
  • Completed clerical duties and tasks for clinic administration.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Helped patients complete necessary medical forms and documentation.

Office Manager

Westfall Dozer
01.2001 - 03.2018
  • Updated reports, managed accounts and generated reports for company database.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained computer and physical filing systems.
  • Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.

Education

High School Diploma -

Valley High School
Merced CA
03.2021

Skills

  • Credits and Refunds
  • Customer Relations
  • Cash Register Operation
  • Data Entry and Database Software
  • Computer Proficiency
  • Telephone Etiquette
  • Front Desk Operations
  • Registration Services
  • Patient Records Gathering
  • Account and Ledger Reconciliations
  • Intuit QuickBooks
  • Payroll Administration
  • Financial Management and Reporting
  • Office Management
  • Professional Relationships
  • Game Strategy
  • Equipment Inventory
  • Team Management Understanding
  • Customer Needs Assessments
  • Customer Accounts Management

Timeline

Team Leader Manager

Ariat International
09.2022 - Current

Front Desk Receptionist

Camarena Health
03.2019 - 07.2020

Office Manager

Westfall Dozer
01.2001 - 03.2018

High School Diploma -

Valley High School

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Johanna Gallaway