Johanna Gaona
Naugatuck,CT
Summary
Dedicated and compassionate childcare experience with several years of providing high quality care to children of different ages. Skilled in creating safe, engaging and age-appropriate environments that foster emotional and intellectual growth. Proficient in developing and implementing creative activities, lesson plans and play-based learning strategies. Demonstrated ability to establish trusting relationships with children, parents and colleagues. Committed to maintaining a clean, healthy and inclusive environment that promotes the well-being and development of each child. Seeking a challenge and growth opportunity in a childcare role where I can apply my skills and passion to make a positive difference in the lives of children and families.
Overview
20
20
years of professional experience
Work History
Restaurant Waiter
Aria weddings and Banquets
Prospect, CT
04.2022 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
- Promptly reported any maintenance issues concerning kitchen equipment or dining areas.
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Management Assistant Authorized Technical
PROINSER
Quito, Ecuador
03.2020 - 09.2021
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
- Handled confidential information with discretion and maintained organized filing systems.
- Maintained contact lists, prepared presentation materials, and tracked expenses.
- Assisted in the preparation of budgets by compiling data related to costs and revenues.
- Created agendas for weekly team meetings and took minutes during the meeting sessions.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Answered phone calls from vendors regarding orders or other inquiries.
- Prepared documents for external auditing processes as needed.
- Managed payroll records for all employees in accordance with company policies.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Performed data entry into various databases used by the organization's management team.
- Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
- Implemented effective inventory control procedures and ordered items when stock was low.
- Reviewed, proofread and edited documents to prepare for management signature.
- Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Edited documents and spreadsheets for format, grammar, punctuation or content.
- Prepared agenda and collected materials to facilitate meetings, speeches and conferences.
- Received and screened incoming calls and visitors, alerting management to priority matters.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Performed accounting or financial analysis.
- Reviewed and approved vendor invoices.
- Maintained front desk to provide positive first impression.
- Participated in credit and collections activities.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
Voluntaria De Niños Parvularia En Iglesia Cristian
Iglesia Divino Redentor
UIO, Ecu
01.2004 - 12.2011
- Prioritizing and organizing tasks to effectively meet planned objectives.
Quick and effective identification of children's needs.
Planning and completing group projects, working smoothly with others.
Collaborating with others for creative activities.
Reception and welcoming of children.
teaching methods using games, songs, videos, puppets, puppets, puppetry
working on fine motor skills by making craft materials and coloring sheets
preparation and distribution of healthy lunches
cleaning and organization of the area
Attendance control
among other important tasks.
Education
High School Diploma -
Colegio Experimental Femenino Espejo
UIO09-1995
Skills
- First Aid/CPR
- Administration of medication Training for Chlldcare, oral, topic and inhalant medication
- Administration of medication Training for Chlldcare, Injectable medication
- Rectal medications Family ChildCare Providers Only
Timeline
Restaurant Waiter
Aria weddings and Banquets
04.2022 - Current
Management Assistant Authorized Technical
PROINSER
03.2020 - 09.2021
Voluntaria De Niños Parvularia En Iglesia Cristian
Iglesia Divino Redentor
01.2004 - 12.2011
High School Diploma -
Colegio Experimental Femenino Espejo