Johanna Gil Classe
Providence,RI
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
4
4
years of professional experience
Work History
AG Services LLC
Accounting Department
04.2024 - Current
- Manage a variety of accountancy tasks, such as bookkeeping for multiple clients, registering deposits, and verifying deposits and credits
- Provide customer service via verbal or written communication
- Resolve customer issues while offering effective solutions
- Create 1099’s for various clients and their employees in a timely manner
- Increase productivity in department due to backlog
- Process client payment and update systems
- Create positive relationship with staff and clients to keep efficiency at a high
- Experience in an environment with an emphasis on scheduling meetings/events and basic administrative work
- Apply for a variety of business licenses
- Calculate and pay Meals & Beverage and Sales & Use taxes for Rhode Island
- Calculate and pay Sales & Use taxes for Rhode Island
- Produce invoices, journal entries, and reporting on a daily basis.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.ccounting
ProvTrust Insurance Group
Customer Service Represenative
01.2024 - 03.2024
- Accessing customers’ accounts and policies such as auto, home or company
- Fluent listening, verbal, and written communication skills
- Performs other duties as assigned
- Provides backup for front desk reception, including answering phones and providing assistance to clients
- Recommending available services
- Create and deliver marketing emails and campaign flyers.
- Assisted clients in navigating complex plan designs and benefit structures, facilitating informed decisionmaking.
Providence City Hall
Skills RI
06.2022 - 09.2022
- Communication Intern (Public Property Department)
- Develop and execute communication plans in line with the city of Providence’s Capital Project Improvement Plan
- Assist with cross promotion of citywide initiatives and campaigns
- Design and produce posters, flyers, invitations, signs, and informational marketing pieces for upcoming events
- Attend regular meetings with the Mayor and architects for the public projects
- Assist with all marketing projects and campaigns including developing content, writing, and editing internal and external communications.
Ria Money Transfer
Customer Service Represenative
04.2020 - 09.2021
- Currency/money exchange, cash checks, bank drops
- Data entry
- Translations English – Spanish
- Configured computer systems upgrades
- Money counts at the end of shift
- Service of money orders with clients
- Experience in managing cash transactions and handling.
- Achieved high levels of accuracy in processing transactions by meticulously following established protocols.
Education
Bachelors - Marketing
Rhode Island College
Providence, RI05.2024
High School Diploma -
Central High School
Providence, RI06.2019
Skills
- Decision-making skills
- Ability to multitask
- Attention to detail
- Microsoft Office
- Bilingual English and Spanish
- Client Relationship Building
Timeline
AG Services LLC
Accounting Department
04.2024 - Current
ProvTrust Insurance Group
Customer Service Represenative
01.2024 - 03.2024
Providence City Hall
Skills RI
06.2022 - 09.2022
Ria Money Transfer
Customer Service Represenative
04.2020 - 09.2021
Bachelors - Marketing
Rhode Island College
High School Diploma -
Central High School
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