Johanna Giles
213 County Road 3527,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Excelled in roles requiring exceptional multitasking abilities and problem-solving skills. Skilled at developing innovative curriculums, engaging youth, and classroom management. Exceptional at conflict management and communication. I consistently deliver results that exceed employer expectations.
Overview
6
6
years of professional experience
Work History
Personal Assistant
FDC Enterprises
08.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Kept detailed track of household and maintenance inventory and schedules.
- Monitored expenses closely, maintaining an organized filing system for easy access to financial records.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Entrusted to handle confidential and sensitive situations in professional matter.
Preschool Teacher; Office Aide; Substitute Teacher
Bullard Early Education
10.2022 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Contributed to the successful implementation of school-wide initiatives by collaborating with colleagues on curriculum development, professional development, and other projects.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
- Assisted colleagues with various administrative tasks during peak times or absences for seamless continuation of daily operations.
Property Manager
Lake & Sea Properties
09.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Provided exceptional customer service through clear communication channels such as email, phone calls, or in-person meetings when necessary.
- Improved overall guest experience by addressing concerns promptly and professionally, ensuring positive reviews and repeat bookings.
- Developed strong relationships with local vendors to secure competitive pricing on maintenance and repair services.
- Analyzed performance metrics regularly to identify areas of improvement within the vacation rental business operations.
- Increased occupancy rates with strategic marketing efforts and excellent customer service.
- Collaborated with housekeeping staff to ensure timely turnovers and maintain high standards of cleanliness in all rental properties.
- Monitored competitor activity to stay ahead of trends within the vacation rental industry.
- Reduced maintenance costs by implementing preventative measures and regular property inspections.
- Enhanced guest satisfaction by efficiently managing reservations, inquiries, and check-ins for vacation rental properties.
- Assisted guests in planning their vacations by providing personalized recommendations, ensuring memorable and enjoyable stays.
Recreation Specialty Instructor
Philadelphia Department of Recreation
09.2018 - 08.2022
- Enhanced youth program outcomes by implementing creative and engaging activities.
- Organized community outreach events to raise awareness of available programs, attracting new participants through targeted promotion efforts.
- Increased youth retention rates through consistent follow-up with families about participant experiences and expectations throughout their involvement in the programs.
- Streamlined communication with parents and guardians, ensuring timely updates on program events and student progress.
- Monitored and maintained compliance with organization, licensing and funding source for program departments.
- Maintained accurate records of attendance, enrollment data, budgetary information providing essential insights into program performance metrics.
- Gathered feedback from participants, parents, staff members regularly to identify areas for improvement within programs offered.
- Filled in as program director on an as needed basis.
- Provided leadership, guidance and support to staff members.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
Education
Frankford High School
Philadelphia, PA05-1998
Skills
- Project-based learning
- Student rapport
- Excellent classroom management
- Youth engagement
- Problem-solving abilities
- Certified in CPR/AED
- Conflict Resolution
- Multitasking Abilities
- Customer service-focused
- Financial budgeting and reporting
Timeline
Personal Assistant
FDC Enterprises
08.2023 - Current
Preschool Teacher; Office Aide; Substitute Teacher
Bullard Early Education
10.2022 - Current
Property Manager
Lake & Sea Properties
09.2022 - Current
Recreation Specialty Instructor
Philadelphia Department of Recreation
09.2018 - 08.2022
Frankford High School
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