Johanna Goza
Moreno Valley,CA
Summary
As the former owner/manager of G Line Water Flow Station, I excelled in elevating customer satisfaction through strategic business operations and robust client relationships. My expertise in small business operations and exceptional verbal communication skills led to significant repeat business. I'm adept at fostering team efficiency and driving service excellence, ensuring a seamless and client-focused experience.
Overview
21
21
years of professional experience
Work History
Owner/manager
G Line Water Flow Station
10.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Sales Associate
ATD PHARMACY
01.2004 - 10.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
AB Psych
03.1995
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
Accomplishments
Also pastoring a church in the Philippines, handling ministry in San Pablo Outreach.
Taught in Sped and Regular school in the Phils.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Achieved Result through effectively helping with Task.
Teaching experience in Sped Educ and Regular program
Teaching children with special needs was really challenging but fulfilling to me seeing these children maximizing their talents amd abilities to the fullest potentials.
Languages
English
Professional Working
Filipino
Native or Bilingual
Timeline
Owner/manager - G Line Water Flow Station
10.2016 - Current
Sales Associate - ATD PHARMACY
01.2004 - 10.2015
Perpetual Help University - , AB Psych
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