JOHANNA GRABOWSKI
Woonsocket,RI
Summary
Detail-oriented and results-driven receptionist with a proven track record in office administration tasks, including accurate payment processing and effective client communication. Skilled in serving as a liaison between departments, maintaining professionalism, and managing multiple tasks seamlessly. Proficient in record keeping, document management, personnel support, and report preparation using MS Office applications. Known for delivering exceptional customer service and possessing notary public expertise. Familiar with Spanish and Portuguese languages, demonstrating adaptability and quick learning ability in diverse environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Eagle Exteriors
4115 Mendon Rd, Cumberland RI
12.2024 - Current
- Managed office supplies inventory, ensuring availability and timely restocking.
- Coordinated schedules, meetings, and travel arrangements for senior management.
- Maintained filing systems, improving document retrieval efficiency and organization.
- Assisted in developing office policies and procedures to enhance operational workflow.
- Implemented scheduling software to optimize resource allocation and team productivity.
- Facilitated communication between departments to streamline project collaboration.
- Monitored office expenses, identifying areas for cost reduction and budget adherence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Care Taker
Senior Helpers
Milford, MA
04.2021 - 12.2024
- Provided daily care and support to residents, ensuring comfort and safety in living environments.
- Assisted with meal preparation and dietary needs, promoting nutritional health among residents.
- Managed medication administration schedules, ensuring adherence to prescribed plans for residents' well-being.
- Coordinated recreational activities, enhancing social interaction and engagement among residents.
- Monitored resident health indicators, reporting changes to healthcare professionals for timely interventions.
- Developed individualized care plans tailored to residents' specific needs and preferences, improving quality of life.
- Implemented process improvements that enhanced operational efficiency and resident satisfaction within the facility.
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Developed strong relationships with residents and families, fostering trust and open communication.
- Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted in the planning and execution of recreational events for residents, promoting social engagement and wellbeing.
Receptionist
The Highlands on the East Side
Providence, RI
02.2020 - 04.2021
- Answering incoming telephone calls and a cheerful and marketing oriented way, determine purpose of calls, forward calls to appropriate personnel or department. Present in educate the public about services the facility provides, and conduct tours. Retrieve messages from Voice Mail and forwards to appropriate personnel. Answer general questions about the community and provides collars with address, directions, and other information in refers other specific questions to appropriate staff. Welcomes on site visitors, determines nature of business, and announces visitors to appropriate personnel. Receive, sort, and route mail. Maintain copy and fax machines, assist users, send faxes, retrieve and route incoming faxes. Create and print fax cover sheet, memos, correspondence, reports, and other documents when necessary. Perform other clerical duties as needed, such as filing, photocopying, and collating. Collect rent checks from residence in family members, provide needed information to assistant executive Director. Collect money for meal tickets etc. Responsible for serving as an informational center for all residents, staff and departments. Also in time of Covid I would deliver breakfast lunch and dinner to residence and assist them with any needs they may have.
Administrative Assistant
Boys and Girls Club of Woonsocket
Woonsocket, RI
01.2009 - 11.2015
- Greeted and announced visitors, the public, parents, and members in a courteous, welcoming, and friendly manner. Assisted callers and visitors by answering questions and providing instructions. Answered phone calls. Screen calls, take messages, and transfer calls as necessary. Interviewed and effectively participated in the hiring and termination of employees. Assisted CEO with QuickBooks, and other data entry tasks. Assisted CEO with planning programs. Ordered and maintained inventory needed for programs and office. Kept the reception area clean and neat at all times. Kept member files, receipts, invoices, and business files in order and accessible. Tracked members attendance in all program areas. Completed registrations on a daily basis for walk-ins. Tracked incoming and outgoing members, making sure they scan or sign in and out. Enforced and monitored members arrival and pick up procedures. Collected member and registration fees.
Education
Associate Degree in Bookkeeping - Accounting And Finance
Community College of Rhode Island
Lincoln, RI12-2025
High School Diploma -
Milford High School
Milford MA05-2003
Skills
- Microsoft office
- Team player
- Problem solving
- Multi tasking
- Attention to detail
- Dependable
- Punctual
- Customer service
- Office administration
- Data entry
- Billing
- Payroll processing
- Bookkeeping
- Document management
- Scheduling
- Staff management
- Financial reporting
Certification
In the process of obtaining a certificate in Quickbooks and Bookkeeping from CCRI Lincoln campus.
Timeline
Office Manager
Eagle Exteriors
12.2024 - Current
Care Taker
Senior Helpers
04.2021 - 12.2024
Receptionist
The Highlands on the East Side
02.2020 - 04.2021
Administrative Assistant
Boys and Girls Club of Woonsocket
01.2009 - 11.2015
Associate Degree in Bookkeeping - Accounting And Finance
Community College of Rhode Island
High School Diploma -
Milford High School