Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johanna Guzzie

Springfield,IL

Summary

Compassionate and dependable caregiver with extensive experience at Addus Home Health Care, excelling in patient care and time management. Proven ability to enhance client independence and well-being while adhering to HIPAA compliance. Recognized for problem-solving skills and maintaining a respectful environment, ensuring high-quality service delivery.

Overview

11
11
years of professional experience

Work History

Caregiver

Addus Home Health Care
04.2014 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Patient Acess Specialist

Memorial Hospital
04.2021 - 02.2022
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and validated patient demographics and insurance information.
  • Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Manager

Gigi's Gaming
03.2021 - 03.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate Of Applied Science - Medical Office Assistance

Liberty University
Lynchburg, VA
04.2016

Associate Of Arts - General Studies

Phoenix University
Phoenix, MD
02.2013

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Multitasking and organization
  • COVID-19 safety policies
  • HIPAA compliance
  • Fast learner

Timeline

Patient Acess Specialist

Memorial Hospital
04.2021 - 02.2022

Manager

Gigi's Gaming
03.2021 - 03.2025

Caregiver

Addus Home Health Care
04.2014 - Current

Associate Of Applied Science - Medical Office Assistance

Liberty University

Associate Of Arts - General Studies

Phoenix University

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Johanna Guzzie