JOHANNA HERRERA
Willingboro
Summary
Dynamic Assistant Manager with a proven track record at Marshalls Retail Store, excelling in customer service and team leadership. Enhanced sales visibility through strategic merchandising and improved customer satisfaction by resolving inquiries effectively. Skilled in staff training and inventory management, fostering a collaborative environment that drives performance and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Assistant Manager
Marshalls Retail Store
08.2025 - Current
- Assisted in managing daily store operations, ensuring smooth workflow and efficient customer service.
- Coordinated merchandising strategies to optimize product placement and enhance sales visibility.
- Trained and mentored new staff on operational procedures and customer service standards.
- Implemented inventory management practices to maintain stock levels and reduce shrinkage.
- Monitored compliance with safety protocols, contributing to a secure shopping environment.
Assistant Manager
Marshalls Retail Store
08.2023 - 08.2025
- Analyzed sales trends to support decision-making for promotions and seasonal displays.
- Collaborated with team members to achieve store goals, enhancing overall performance metrics.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in managing daily store operations, ensuring smooth workflow and efficient customer service.
Key Holder
Marshalls Retail Store
08.2021 - 08.2023
- Managed inventory levels and ensured product availability for customer needs.
- Trained new staff on operational procedures and customer service standards.
- Implemented effective merchandising strategies to enhance store presentation.
- Executed cash handling procedures, ensuring accuracy during transactions.
- Oversaw opening and closing operations, maintaining security protocols.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
Merchandise Coordinator
Marshalls Retail Store
08.2018 - 08.2021
- Coordinated merchandise placement to optimize store layout and enhance customer shopping experience.
- Analyzed sales data to identify trends and adjust inventory accordingly, improving stock availability.
- Collaborated with cross-functional teams to implement promotional displays, driving increased foot traffic.
- Managed inventory levels, ensuring compliance with company standards and minimizing stock discrepancies.
- Led training sessions for new staff on merchandise handling and visual presentation techniques.
- Streamlined the replenishment process, reducing time spent on restocking shelves and enhancing efficiency.
- Developed visual merchandising strategies that aligned with seasonal promotions, attracting customer interest.
- Collaborated with store managers to optimize product placement and enhance customer experience.
Restaurant Owner
Biblian's Cafe
06.2016 - 11.2017
- Managed daily operations, ensuring seamless service and customer satisfaction.
- Developed and implemented menu items based on seasonal ingredients and customer preferences.
- Trained staff on food safety protocols and customer service best practices.
- Oversaw inventory management, optimizing supply chain efficiency and reducing waste.
- Analyzed customer feedback to drive improvements in service delivery and menu offerings.
- Led marketing initiatives, increasing community engagement and brand awareness through events.
- Established financial controls, monitoring expenses to maintain profitability and budget adherence.
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Recruited, hired, and trained talented staff to fill vacancies.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Waitress
Ray's Luncheonette
01.2012 - 06.2016
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently while ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to coordinate orders and maintain workflow efficiency.
- Trained and mentored new team members on service protocols and best practices.
- Streamlined processes for order taking and payment processing, enhancing overall operational efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Decor Team Member
Marigold Flowers Decoration
05.2011 - 2013
- Collaborated with team members to design visually appealing displays that enhanced customer experiences.
- Assisted in setting up and dismantling decor installations for various events and promotions.
- Monitored trends in decor styles, adapting displays to meet evolving customer preferences.
- Led brainstorming sessions to generate innovative ideas for seasonal decorations and themes.
- Prepared sketches, perspectives or detailed plans showing color schemes, furniture, furnishings and wall décor for interior design projects.
Assistant Manager
Moe's Southwest Grille
2011 - 2012
- Enhanced customer service protocols, improving overall satisfaction ratings through feedback initiatives.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Cashier
Primo Cafe
09.2009 - 05.2011
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional customer service, resolving inquiries and complaints swiftly.
- Assisted in training new cashiers on operational procedures and customer interaction.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Education
2 Years - Marketing
Vicente Rocafuerte University
Guayaquil EcuadorCHHA
Paterson Health Care
Paterson, NJ09.2014
High School Diploma -
San Francisco De Asis
Guayaquil, Ecuador 03.1999
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Employee performance evaluations
- Scheduling and planning
- Coaching and mentoring
- Microsoft office expertise
- Graphic and media design
- Budget assistance
- Computer skills
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Portuguese
Professional Working
English
Professional Working
Timeline
Assistant Manager
Marshalls Retail Store
08.2025 - Current
Assistant Manager
Marshalls Retail Store
08.2023 - 08.2025
Key Holder
Marshalls Retail Store
08.2021 - 08.2023
Merchandise Coordinator
Marshalls Retail Store
08.2018 - 08.2021
Restaurant Owner
Biblian's Cafe
06.2016 - 11.2017
Waitress
Ray's Luncheonette
01.2012 - 06.2016
Decor Team Member
Marigold Flowers Decoration
05.2011 - 2013
Cashier
Primo Cafe
09.2009 - 05.2011
Assistant Manager
Moe's Southwest Grille
2011 - 2012
2 Years - Marketing
Vicente Rocafuerte University
CHHA
Paterson Health Care
High School Diploma -
San Francisco De Asis