Johanna Holling
Waxhaw,NC
Summary
Experienced Volunteer Manager offering management capabilities in volunteer capacity. Leads team of other volunteers and contributors, collaborating with sponsors to keep program on target towards objectives. Passionate about building community through personal initiative. Strategic partner with ability to design and solve for long-term growth objectives while managing the tactics of the day to day. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Work History
Volunteer Relations Program Manager
Invest-IIABA
Alexandria, VA
12.2021 - Current
- Managed the further development and execution of new Invest best practice volunteer standards that will provide initial and ongoing guidance tailored to each of the following volunteer groups: independent agents, Big I state association leaders, Big I young agents committees, company partners, insurance industry associations groups including, but not, limited to Gamma Iota Sigma and DECA.
- Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.
- Developed and implemented training modules for volunteers and mentors, bringing program participants up to speed on standard operations.
- Delivered community presentations to educate about programs and services offered by organization and inform general public on how to volunteer.
- Participated in in-person, on-line, insurance industry conferences, tradeshows and events to bring awareness to Invest.
- Worked hand in hand with Big I marketing and communications team to update material including workshops, internship manuals, and social media.
- Developed personal relationships with stakeholders and Invest Board by actively recruiting agencies to volunteer.
- Strengthened communication skills through a new LMS system used by schools, educators, and volunteers by creating an easier platform for curriculum.
Assistant Director
St. John's Preschool
05.2012 - 12.2021
- Support team building initiatives, and overall support for maintenance of organizational culture and employee morale.
- Planning, implementation, and coordination of events, including team meetings and fundraisers.
- Coordinate policies and internal practices across the organization.
- Prepare and develop content for website and monthly newsletter.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Reviewed and refreshed early childhood education curriculum with faculty members to continuously improve quality of instruction.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Account Executive
Loreal USA
09.1997 - 06.2006
- Built and maintained positive relationships with diverse store mangers and personnel.
- Trained a team of twenty selling specialists with zero turnover, increasing profits,a d ROI of 25%.
- Oversaw a multi-state territory with $5 million in annual revenue.
- Identified stakeholder and customer needs to achieve high service levels that met or exceed expectations.
- Communicated regularly with customers regarding account and product questions.
- Collaborated with store managers and store services for product launch events.
- Partnered cross-functionally to identify marketing opportunities to support brand objectives.
Education
Bachelor of Science - Theatre Arts
05.1993
Skills
- Volunteer coordination
- Volunteer recruitment strategy
- Client relationship management
- Volunteer tasking
- Relationship building
- Mission-oriented
- Teamwork and Collaboration
- Volunteer orientation and onboarding
- Interpersonal communication skills
- Strong sales, education and planning background
- Written and verbal communication
- Proficient in Microsoft Suite, Adobe, Canva, Constant Contact, ChatGPT, iSpring LMS System
Timeline
Volunteer Relations Program Manager - Invest-IIABA
12.2021 - Current
Assistant Director - St. John's Preschool
05.2012 - 12.2021
Account Executive - Loreal USA
09.1997 - 06.2006
Bradley University - Bachelor of Science, Theatre Arts