Johanna Hutcherson
Wentzville
Summary
Experienced product manager with a strong background in product lifecycle management. Demonstrated success in utilizing exceptional personal, communication, and organizational skills to enhance both products and team efficiencies throughout the organization. Self-motivated professional thriving in independent work settings, consistently delivering high-quality results with meticulous attention to detail. Committed to surpassing expectations, eager to apply skills and knowledge to contribute to team success in a dynamic environment that fosters continuous learning and skill refinement.
Overview
16
16
years of professional experience
Work History
Lead Product Manager
Mastercard
07.2021 - 09.2024
- Thrived in a fast-paced environment with highly-adept engineering and project teams to prioritize and develop high-quality product features and deliver on product roadmap objectives on time, ensuring constant communication with stakeholders
- Upheld Agile methodologies for efficient project and release management using data-driven decision making, leading to faster iterations and a 200% increase in product releases
- Translated business requirements into technical specifications and visa versa, ensuring successful builds
- Worked in conjunction with UX team conducting thorough competitor analysis and industry research prior to solutioning for each project
- Established successful go-to-market plans for multiple products, ensuring smooth launches and maximum adoption rates, which included communicating effectively with team members in sales and customer-facing roles, performing business validation testing, developing effective marketing materials and demos showcasing product benefits for clients and producing product documentation and release notes to communicate upcoming features and products to internal teams
Business Operations Engineer
Mastercard
12.2018 - 07.2021
- Coordinated with cross-functional teams to lead the migration of legacy e-commerce systems to modern platforms, ensuring minimal disruption to business operations during the transition process
- Enhanced system performance with regular maintenance, updates, and optimization of hardware and software components within Mastercard Payment Gateway (MPGS)
- Designed and implemented effective disaster recovery plans, leading the yearly exercise to to ensure minimal business impact during critical events
- Spearheaded annual Payment Card Industry (PCI) audit, working with internal teams and external vendors to obtain certification for Simplify e-commerce platform
- Streamlined release management process
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations while communicating with stakeholders
- Conducted root cause analysis for recurring issues, resulting in long-term solutions and improved system stability
Senior Application Support Engineer
Scottrade
09.2013 - 07.2018
- Collaborated with cross-functional teams to develop, test, and deploy new features and improvements to existing backend applications
- Increased system stability by monitoring application performance metrics and addressing potential issues before they impacted end users
- Provided tier 2 technical support and troubleshooting to internal and external clients, troubleshooting and resolving complex application issues in a timely manner
- Reduced support ticket volume through proactive identification of common issues and creation of relevant documentation for users and team members
Software Analyst
Scottrade
09.2008 - 09.2013
- Developed C++/C# software for the backend system of all stock trading platforms for the company
- Enhanced end-user experience by identifying and resolving software issues
- Liaison for application support team to troubleshoot & resolve issues in production environment
- Interned from January to September 2008 while completing my education
Education
Bachelor of Science - Computer Science
Webster University
St. Louis, Missouri05.2008
Skills
- Thought leadership
- Data-driven decision making
- Customer experience design
- Product launch and lifecycle management
- Competitive analysis and user research
- Stakeholder management
- Go-to-market strategy and product metrics
- Attention to detail
- Product vision and strategy
- Prioritization and execution
- Interpersonal communication and collaboration
- Effective organization and progress monitoring
Timeline
Lead Product Manager
Mastercard
07.2021 - 09.2024
Business Operations Engineer
Mastercard
12.2018 - 07.2021
Senior Application Support Engineer
Scottrade
09.2013 - 07.2018
Software Analyst
Scottrade
09.2008 - 09.2013
Bachelor of Science - Computer Science
Webster University
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