Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

FRANCHESKA INESTA

St. Cloud,FL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Charlotte Russe
Orlando, Florida
06.2016 - Current
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Communicated regularly with customers to gain insights into their needs.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Ensured compliance with safety regulations and company policies.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Resolved conflicts between team members in an effective manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Created reports on sales trends, inventory levels, and financial data.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Member of the decision-making body for company-wide objectives.
  • Identified opportunities for cost reduction and savings initiatives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Maintained up-to-date knowledge of industry trends and best practices.

Store Manager

Bead Palace
Mayaguez, PR
02.2012 - 06.2014
  • Delivered excellent customer service by greeting and assisting each customer
  • Stocked and restocked inventory when shipments were received
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts
  • Contributed to merchandising ideas at team sale meetings
  • Completed purchases with cash, credit and debit payment methods.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Updated and maintained store signage and displays.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Resolved customer complaints in a timely manner.

Assistant Children's Special Education

Department of Education
Mayaguez, PR
08.2008 - 05.2012
  • Organized activities that developed children's physical, emotional and social growth
  • Redirected children to encourage safe, positive behaviors
  • Frequently substituted in office and classroom areas
  • Created daily lesson plans for activities
  • Collaborated daily with classroom teachers to keep activities running smoothly
  • Taught children personal care behaviors, including toilet training and feeding
  • Carefully supervised children in play area
  • Supported children's emotional and social development with one-on-one attention.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Sports Technology -

Interamerican University of PR
Puerto Rico
01.2011

Skills

  • Bilingual (Spanish)
  • Retail Inventory Management
  • Team motivation
  • Sales professional
  • Problem-Solving
  • Customer Service
  • Training and mentoring
  • Team Leadership

References

References available upon request.

Timeline

Assistant Manager

Charlotte Russe
06.2016 - Current

Store Manager

Bead Palace
02.2012 - 06.2014

Assistant Children's Special Education

Department of Education
08.2008 - 05.2012

Sports Technology -

Interamerican University of PR

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FRANCHESKA INESTA