Summary
Overview
Work History
Education
Skills
Custom
Languages
Drawing and painting
Timeline
AssistantManager
Johanna Jaya

Johanna Jaya

Volunteer

Summary

Dedicated and experienced over 4 years in costumer services. In about all my jobs I been working closely with costumers bringing top notch skills in oral and written communications and active listening for attending costumers need and helping them with their concerns. Working for large companies has allowed me to work directly with very important and famous people, which has helped me to better develop my ability to deal with people, in a respectful and sympathetic way.

I have developed an innate ability to work in a team and have a good work environment. Working in outside places have helped me to have a high performing work adjusting to an adequate time with no delays and acting fast in case of plans changes. In my most recent work I have also learned to develop my creativity to innovative and create the set ups every day with something different, something new. Both professionally and personally I have learned to function alone, act like a leader and take responsibility of my job and my team just like a boss.


Overview

4
4
years of professional experience

Work History

Volunteer

LIC partnership
11.2020
  • Plant tulips in NYC.

Craft Service

Wilson Rivas Crafts Inc
11.2021 - 04.2023
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained regular and consistent attendance and punctuality.
  • Packaged bagels, muffins and other food items for customer.
  • Communicated closely with servers to fully understand special orders for customers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of snacks.
  • Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
  • Ordered and maintained all recreational equipment.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Cashier

M.S Sophia's Farmer Corp
08.2020 - 12.2020
  • Preparing fresh juices, smoothies, and coffees
  • Performed cash, card and check transactions to complete customer purchases.
  • Maintain fresh and organized the fruit and vegetables area
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Cashier

Boston Market
09.2019 - 03.2020
  • Worked with floor team and managers to meet wide range of customer needs.
  • Shift supervisor
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Notify customers of the specials and promotions offered by the restaurant to find the best prices
  • Served customers by drive thru and preparing orders for delivery.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits of up $10,000 per day
  • Maintained clean and orderly checkout areas
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Associate sale

Taubers Fashion
12.2018 - 08.2019
  • Greeted customers entering in a friendly manner
  • Knowledge of fabrics, sizes, and styles of each garment to assist with customer's needs and preferences.
  • Organized and updated filing and inventory.
  • Accurately issue receipts, refunds, credits, or exchange due to customers
  • Packaging, shipping, and delivery performance.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Reviewed new promotions and monitored price changes.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Education

Industrial Design Technology major - Associated in Applied Science

LaGuardia Community College/CUNY
06.2021

Skills

  • Fluent in Spanish and English
  • Costumer service skills
  • Skillful in design programs as Solidworks, Autocad, Rhino, Photoshop
  • Skilled at Internet research and navigation
  • Proficient in Microsoft Word, Excel, PowerPoint
  • Time management
  • Problem solving

Custom

Extra Curricular: ACHIEVEMENT Phi Theta Alpha certificated of honor society. February 2021

Languages

  • English
  • Spanish
  • Drawing and painting

    Creativity has no limit and I really like to take my imagination beyond what I can see. I love to draw and paint in my free time. I don't have any specialty regarding drawing, but I like to draw and paint landscapes, things and characters out of the ordinary. Although I do not do it as a hobby or do not apply it within my usual drawings, I have a great ability for technical and analytical drawing, which I like a lot also for the exactitude and planning that entails.


    Timeline

    Craft Service

    Wilson Rivas Crafts Inc
    11.2021 - 04.2023

    Volunteer

    LIC partnership
    11.2020

    Cashier

    M.S Sophia's Farmer Corp
    08.2020 - 12.2020

    Cashier

    Boston Market
    09.2019 - 03.2020

    Associate sale

    Taubers Fashion
    12.2018 - 08.2019

    Industrial Design Technology major - Associated in Applied Science

    LaGuardia Community College/CUNY
    Johanna JayaVolunteer