Johanna Latacela
College Point,NY
Summary
Highly motivated, responsible, reliable and friendly. Able to learn new tasks quickly and proficient in growing key customer relationships. Outstanding customer service. Bilingual (Spanish).
Overview
9
9
years of professional experience
Work History
Legal Assistant/Paralegal
Herman & Herman PC
09.2022 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Scheduled appointments, court appearances, and depositions for busy law firm.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
Legal Assistant/ Paralegal
Pena & Khan PLLC
05.2021 - 12.2021
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries to provide accurate legal advice and offer assistance.
- Contacted clients to schedule appointments and discuss progress of cases.
- Translator/ Interpreter assist in meetings with clients
- Managed over 20 calls per day
Waitress
Eats On Lex
11.2019 - 09.2020
- Taking orders
- Solving customers complaints
- Excellent customer service
- Cashier handling
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Hostess
The Distillery Restaurant
09.2017 - 12.2018
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information and document reservations.
Bartender/Hostess
Anchor Bar
06.2018 - 11.2018
- Provide outstanding customer service
- Collecting payments
- Maintaining stocks
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Boyscouts Leader
Boyscouts Of America. (Melvin)
02.2016 - 08.2017
- Responsible for organizing group activities
- Training the youth
- Liaison with parents and students
Hostess/bartender
Joe G's Italian Restaurant
04.2014 - 08.2015
- Provide outstanding customer service
- Professional appearance at all times
- Answer telephone calls and respond to inquiries or transfer calls
- Receive and record patrons' dining reservations
- Operate cash registers to accept payments for food and beverages.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
Education
Degree in Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY07.2020
Associate of Science -
Borough of Manhattan Community College of The City University of New York
New York, NY02.2018
Skills
- Highly motivated
- Responsible
- Reliable
- Friendly
- Fast learner
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant/Paralegal
Herman & Herman PC
09.2022 - Current
Legal Assistant/ Paralegal
Pena & Khan PLLC
05.2021 - 12.2021
Waitress
Eats On Lex
11.2019 - 09.2020
Bartender/Hostess
Anchor Bar
06.2018 - 11.2018
Hostess
The Distillery Restaurant
09.2017 - 12.2018
Boyscouts Leader
Boyscouts Of America. (Melvin)
02.2016 - 08.2017
Hostess/bartender
Joe G's Italian Restaurant
04.2014 - 08.2015
Degree in Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
Associate of Science -
Borough of Manhattan Community College of The City University of New York
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