Johanna Lujan Rodriguez
Brooklyn
Summary
Developed skills in fast-paced retail environment, excelling in customer service and sales strategies. Demonstrated ability to lead teams, manage inventory, and implement effective sales techniques. Seeking to transition into new field where these transferrable skills can drive success and contribute to dynamic work environment. Recognized for accuracy in inventory handling and awarded for denim styling excellence. Committed to upholding brand standards and driving customer satisfaction.
Overview
3
3
years of professional experience
Work History
Senior Brand Ambassador
American Eagle Outfitters, Inc
03.2024 - Current
- Delivered personalized customer service while assisting shoppers with product selections and fitting rooms.
- Promoted loyalty programs and processed transactions with speed and accuracy.
- Awarded “Certified Best Denim Stylist” and recognized for excellence in 5S standards.
- Managed inventory, organized stockrooms, and ensured floor sets met brand guidelines.
- Maintained store cleanliness and compliance with corporate policies.
- Support store leadership in driving daily sales and meeting goals.
- Help train new employees on store policies, procedures, and best practices.
Brand Sales Associate
H&M Clothing Store
02.2023 - 03.2024
- Executed daily merchandising tasks, maintaining attractive product displays and inventory levels.
- Engaged with clients to understand needs, delivering tailored solutions to enhance sales experience.
- Collaborated with team members to implement promotional strategies that increased brand visibility.
- Operated registers, processed returns, and maintained store cleanliness and presentation.
- Restocked merchandise and supported fitting room operations in line with visual standards.
- Supported management in organizing events to promote brand awareness within the community.
Cashier Team Lead
Chocolicious Ny
12.2022 - 02.2024
- Trained and mentored new cashiers, fostering a collaborative work environment.
- Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
- Provided friendly, efficient customer service in a fast-paced dessert shop environment.
- Handled cash and card transactions accurately while maintaining a clean, organized counter.
- Assisted with product selection and answered customer questions about ingredients and specials.
- Packaged orders with care and ensured attractive display setups.
- Opened and closed the store independently, reconciled register drawers, restocked inventory, and upheld food safety and hygiene protocols.
Education
Associate of Applied Science - Associate of Applied Science (AAS), Dental Hygiene
CUNY New York City College of Technology
Brooklyn, NY05-2026
High School Diploma -
Williamsburg Preparatory High School
Brooklyn06-2023
Skills
- Strong leadership
- Customer service
- Staff training
- Teamwork and collaboration
- Visual displays and presentations
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Senior Brand Ambassador
American Eagle Outfitters, Inc
03.2024 - Current
Brand Sales Associate
H&M Clothing Store
02.2023 - 03.2024
Cashier Team Lead
Chocolicious Ny
12.2022 - 02.2024
Associate of Applied Science - Associate of Applied Science (AAS), Dental Hygiene
CUNY New York City College of Technology
High School Diploma -
Williamsburg Preparatory High School